Top 10: Best cars

These are the UK’s top 10 best cars, according to the Honest John Satisfaction Index 2020. 

The rankings are based on feedback from 10,000 owners, with these models receiving the highest average scores for comfort, fuel economy, performance, handling, ease of use and practicality. Drivers were also asked to provide feedback on build quality and overall reliability. 

>>> See the best and worst performers in the Honest John Satisfaction Index 2020

1

Hyundai Ioniq (2016 - )

Satisfaction rating: 93.7%

It's a strong showing for Hyundai with the Ioniq taking the top spot for overall driver satisfaction in 2020. The Ioniq's ease of use and build quality received top marks from owners, while handling and practicality were also praised. Importantly, the Ioniq scored highly for reliability with its 9.79 rating being one of the highest within the whole of the Index. 

Read the Hyundai Ioniq review

2

Skoda Superb Estate (2015 - )

Satisfaction rating: 93.1%

Missing out on the top spot by the smallest of margins, the Skoda Superb Estate takes second place with a fantastic satisfaction score of 93.1 per cent. Owners hailed the Superb Estate for its comfort, huge boot and levels of safety equipment. Drivers were also impressed with the Superb’s road manners, with most owners rating it nine out of 10 for handling and performance.

Read the Skoda Superb Estate review

3

Hyundai i10 (2014 - 2019 )

Satisfaction rating: 92.3%

The older Hyundai i10 is proof that great things do indeed come in small packages. Drivers praised the city car for its reliability, build quality and ease of use. It was also awarded almost 10 out of 10 for road handling, with owners telling us they love the i10's refined and nimble nature that make it apt for both city and motorway driving. 

Read the Hyundai i10 review

4

Toyota Prius (2016 - )

Satisfaction rating: 92.2%

The Toyota Prius was the highest rated car in the previous Satisfaction Index, but now it finds itself pushed down to fourth place. It's still a good performance from the Toyota, however, with drivers praising its safety tech and build quality. The Prius also comes close to getting a flawless 10 out of 10 for all-important reliability with a rating of 9.88.

Read the Toyota Prius review

5

Skoda Kodiaq (2016 - )

Satisfaction rating: 92.0%

It's another strong performance from Skoda with the Kodiaq getting high marks for its seven-seats and practical boot. Drivers also rate Skoda's large family SUV for its ride comfort and performance. In fact, when it comes to road handling, the Kodiaq matches the Superb Estate with a 9.32 satisfaction rating. 

Read the Skoda Kodiaq review

6

BMW 5 Series Touring (2010 - 2017)

Satisfaction rating: 91.9%

It might have been replaced with an all-new model in 2017, but the BMW 5 Series Touring is still drawing the plaudits with owners telling us it's one of the best family cars they've ever had. Easy to drive, practical and rewarding to drive, the estate version of the old 5 Series is still one of the very best cars money can buy. 

Read the BMW 5 Series Touring review

7

Lexus NX (2014 - )

Satisfaction rating: 91.8%

It might not match its premium rivals when it comes to sales, but the Lexus NX is rated by its owners as one of the very best crossovers. Owners praise it across the board, with high ratings for comfort, reliability and ease of use. Drivers also tell us they appreciate its road handling and upmarket cabin.

Read the Lexus NX review

8

Skoda Superb (2015 - )

Satisfaction rating: 91.7%

Given the high ratings for the Superb Estate, it should perhaps be expected that the hatchback version would also make an appearance in the top 10 best rated cars. Drivers say the Superb is classy, comfortable and practical. They also like the high levels of safety equipment fitted as standard, which make it stand out from the other large family cars on sale today. 

Read the Skoda Superb review

9

Skoda Octavia (2013 - )

Satisfaction rating: 91.2%

The fact that Skoda has four cars in this top 10 is testament to the carmaker’s simple yet brilliant approach to building comfortable and usable family cars. Few models demonstrate this better than the Octavia, with the Satisfaction Index 2020 ranking it as one of the most practical and reliable cars in its class. 

Read the Skoda Octavia review

10

Kia Niro (2016 - )

Satisfaction rating: 91.1%

The Kia Niro is pushed into ninth place by the smallest of margins, but still gets a respectable set of results from the 2020 Index with an overall satisfaction rating of 91.1 per cent. Kia's seven-year warranty is key to the Niro's success, with drivers saying it is easy to live with and dependable. The crossover also gets high praise for its standard equipment and all-round practicality. 

Read the Kia Niro review