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DVLA to Make Life Easier For Everyone

Roads Minister Mike Penning today gave the go-ahead for wide-ranging reforms of the DVLA aimed at providing motorists with a better, quicker service.

The main improvements will come from centralising DVLA services and making more transactions available online. This will make it easier for car owners, drivers and traders to inter-act with the agency at times and places that suit them.

It will also result in an annual saving of around £26 million for the taxpayer.

The DVLA’s 39 regional offices will close over a period from October 2013 to December 2013, by which time alternative services will be available as front office counter services, online or directly from Swansea.

Some regional staff will be relocated to DVLA Swansea.

Roads Minister, Mike Penning said:

"These changes - developed after carefully listening to views expressed at consultation - will ensure that the agency delivers a smarter service to bring real benefits for the motor industry and every motorist in this country."

DVLA’s Chief Executive, Simon Tse said:

“We are committed to delivering the best service we can. Our continued movement towards digital transactions and the greater use of other organisations to deliver services on our behalf will make it easier for motorists to deal with us in a way that suits them and also reduce significant burden on the motor industry and other stakeholders."

The reforms announced today follow a public consultation on the transformation of DVLA’s services.  The DVLA’s response to the consultation can be viewed here www.dft.gov.uk/dvla/transformation

The plans will also allow motorists in Northern Ireland to benefit from the same services that motorists in Great Britain have access to, giving parity of service across the UK.

Key changes as part of the transformation mean:

Motor dealers will be able to do far more for their customers using DVLA digital services. This will remove unnecessary burdens on the motorist and enable motor dealers to offer a one stop service in the vast majority of new and used vehicle sales.

There will be far greater use of front office services by intermediaries. Over 1 million licensing applications per year that currently can only be carried out at DVLA’s 39 regional offices (such as Trade Licences) will be available via a much wider network of around 6,000 front office services, cutting travel time for motorists and traders and giving them much greater choice of where they choose to deal with DVLA.

More of DVLA’s services will become digital. 

A heavy burden on motor dealers will be removed by centralising the printing and despatching of tax discs direct to the registered keeper from DVLA’s HQ in Swansea.  Currently, motor dealers pay an indemnity to DVLA to store tax discs for the vehicles they register and licence (this typically amounts to a total of around £9 million per year).  By removing the burden on motor dealers to store discs, smaller dealers who currently cannot afford the indemnity will benefit and those dealers who currently pay the indemnity will see the advantages by the removal of time consuming administrative burden.   

The work carried out at the 10 regional enforcement centres will be centralised in Swansea. No regional offices will close until alternative delivery channels are up and running.  This means that the phased closures will not start until October 2013 and are expected to be completed by December 2013.

Please visit www.direct.gov.uk/motoring for government information on all aspects of motoring, ranging from log books and driving licences to driving tests and vehicle tax.

Comments

Riclynn    on 4 July 2012

what a load of rubbish, what about the people that dont have or cant use a computer, what about the services that cant be done online i.e. vehicle need to be inspected or there is a query. It is just another way to save the government money . Wait now heres an idea why not sell the houses of parliament and build a conference centre out of london, cheaper all round and the MPs wont need to claim the outrageous expenses they do at present could save about £350 million a year knocks the £26 million saved by putting so many out of work in to perspective

Realworldthinking    on 4 July 2012

Utter nonsense - if you believe that this will improve services for motorists you have clearly never dealt with DVLC Swansea directly. The expertise to solve issues and complex problems lies in the network of local offices not at the central HQ. What happened to the Tory policy of de-centralisation? Is £26 million too much temptation to ignore given the voracious MP expenses gravy train demands????

Honestjohn    on 5 July 2012

In response to Riclynn: "There will be far greater use of front office services by
intermediaries. Over 1 million licensing applications per year that
currently can only be carried out at DVLA’s 39 regional offices (such as
Trade Licences) will be available via a much wider network of around
6,000 front office services, cutting travel time for motorists and
traders and giving them much greater choice of where they choose to deal
with DVLA."

Paulrobbie    on 5 July 2012

The amount we pay in tax as motor vehicle users should mean we have a personal one to one with someone at the DVLA!!!!!!!

Keep it real    on 6 July 2012

John,  How can the closure of 39 regional offices all containing specialist staff be good for the motorist and motor industry?  You are an absolute numpty falling for all that speel.  Honestly a joker.

nicksaab    on 9 July 2012

What nonsense. As someone who responded to the consultation it's clear that the concerns of the majority haven't been listened to. If anyone thinks the DVLA can commission, build, test and implement an IT system in a year to replace what the current DVLA local centres do is living in cloud cuckoo land. This will be a fiasco at the highest level!

Petejones    on 10 July 2012

 I worked with DVLA way back in the 90's.  They couldn't find their arses in the dark then, and nothing I've heard since changes that view.

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