March 2017

Engineer Andy

'Myth' 4 isn't quite true, as on my old Micra, a stone bounced up from under the car, snapping the water pump belt, causing the car to overheat. Fortunately other than a new belt and a top up with some good ol' H2O, no major repair was needed, however it did take the RAC man a good while to replace the belt, over an hour.

All I paid was the cost of the belt (fortunately he had one in his van's stock that fitted) - £7.95. A dealership would've charged well over £50, probably nearer to £100 to do so (this was back in 1999). A real bargain! Read more

Miniman777

Some interesting comments and many with adverse experiences related to a certain company that offers breakdown services too. As an avid reader fof motoring columns and forums, I've taken warranty and 'approved vehicle' claims from such companies with a pinch of salt, as there is no consistency and a questionable audit process.

My only warranty claim experience was on a 58-plate Mini Cooper S which I bought as a Mini Cherished car in late 2013 with 51k on the clock. After 6 weeks, a bad misfire developed and after a roadside inspection and the car transported to a Mini franchise, they discovered low compression in No. 2 cylinder. Being warned that further stripping could render me liable for a bill if what they discovered was not covered by warranty, I said proceed, and the diagnosis was a broken piston. It was worse that metal swarf had entered the oilways and in short, the engine was contaminated with metal particles. Car needed new short engine.

Mini warranty accepted the claim, provided a rental car during the repair process which took a couple of weeks and included several new ancillaries. The 'book' price was £6,500 on a car that cost £7,500 and Mini picked up the bill. Ran the new engine in very carefully and was delighted with how claim had been handled.

Six months later was l losing water, and problem was thermostat housing that was renewed at engine time. Again, Mini took full care, but because part was on back order, we swapped the hired BMW after 4 days for something else, but again, an efficient and fuss-free process through my local Sytner dealership.

The way my claim was handled and I was treated was how a warranty should be honoured, none of the wear & tear cobblers as an escape route. I should add that with BMW/Mini warranty, the claim limit is the value of the vehicle when bought used, so will not diminish in value as the car's value drops - unlike many policies which cover £1000 labour and parts which goes nowhere on a complex modern engine.

Maltozo

Very useful info. Yes, as with many warranties/insurance its what they don't include that matters! On the one hand they cynically try to wriggle out via the small print when you have paid good money to them in advance and in good faith. Then of course you have so many criminals out there trying all sorts of scams etc on them too! Personally on balance its good such warranties exist I think? I have only ever claimed once many years ago and it was to best of memory handled very well. One 'catch'. Needed a new damper but would not replace in pairs (as always advised/safety issue?) or even contribute to same. Perhaps they have moved-on, perhaps not! Read more

Odette Andries

I recently bought a used car (6 years old) and paid £1500 for a three year warranty. Looking at the paperwork after receiving the car i noticed the warranty only consisted of one sheet of paper which gives no information as to what is covered or excluded by the warranty. I have requested full paperwork from the garage several times but this has not been forthcoming. I need to know what is and is not covered. What should i do?

Odette Read more

John Quintanilla

I lease a Vauxhall Corsa, just over one year old, and the front suspension steering bar snapped (wishbone) on a busy high street at 18mph!! The front end collapsed onto the floor!
Vauxhall dealership says it has never come across anything like this before and is not sure it will be covered by the manufacturer's warranty, yet Vauxhall warranty includes suspension and steering.
It's been over 2 weeks since this happened, and I have no car and no assurance from Vauxhall that it will be fixed.
What do you advise?

Benet

At long last the legendary reliability of our T-reg Shuttle has come to an end. She's failed the MOT not only on various tyre/brake/suspension items but also on emissions of carbon monoxide, hydrocarbons and, for good measure, 'dense blue smoke.' So how can we hope to replace it ? My wife demands Japanese reliability in a petrol automatic with ample space for the approaching car boot season, and 7 seats for taking the family to Poland, and under £7000.

Any thoughts?... Read more

gordonbennet

Agreed, well played Benet.

In SWMBO good books too, bonus.

V4 Heaven

Hi all,

Can the great Honest John collective please give me some suggestions for a second hand new car up to £10,000?

My criteria are that I do a 26 mile each way commute through countryside A roads and 5 miles of very bumpy B road.

I would like a 5 door. I like sporty (engine and handling) but I am also very keen on mpg and like comfort. Reliability is a must as are heated seats.

I do have some ideas but I'd like you all to help if possible and suggest cars that maybe I haven't thought of.

Thanks in advance. Read more

Avant

And if the Fiesta is too small, there's the Focus which also ticks most of your boxes, V4 Heaven. There are lots of both models around to choose from, and because Fords lose their value quickly, a used one can be a very good buy.

BROADBEAN

UPDATE on issue with multiple Warning Lights and loss of gearchange LED Indicator caused by failure of exhaust gas pressure sensor, read on

Dear All Mazda CX-5 Diesel owners 2012-2013. My CX-5 had multiple issue with many warnings lights including , TPMS, ASC, Red hazard triangle, Engine management and also loss of the dash led indicator informing you when to change gear. Mazda eventually narrowed the fault down to a failed Exhaust Gas Pressure sensor!!!! My Car has done 50 K miles and has full Mazda Service History. The fee to me was £388 to change and diagnose fault. The most annoying thing about this is that I have found an old letter in my pack from Mazda UK saying that there was a Special Service Campaign and my car was one affected. I will be on the phone to see what Mazda UK have to say about this. Now I do not know whether they changed it a few years back but Mazda did say to me last week that my vehicle what not affected by the issue!!! Interesting. Glad I kept the letter. The campaign number if anyone wants to know is AD008A. Also surely the dealer carrying out the repairs would have seen this before? and also checked their computer systems for VIN etc?? Read more

gt1977

Hi all just looking for advice here. On saturday night my car ( Vauxall Astra) was parked in supermarket carpark. On me going back to my car there was a Vauxhall Antara wedged into my rear wing. The car had rolled down the hill whilst the owner was in the shop! Phoned insurance claims department,they took details etc and they put me in touch withsome company called Occulus or something?And they said basicalliy it was mechanical failure and i would have to pay my excess and would maybe lose no claims! how can this be!!! still waiting on insurance opening back up tomorrow (Hastings) Read more

gordonbennet

As for not telling your insurance which I think someone suggested, it is an offence in itself to not report all RTC,

Not aware that was the case, i suggested the OP let the third party's insurer deal with it and avoid some credit hire mob if at all possible, it was the OP's car hit by a runaway Antara from how i read it, maybe it's me who has the wrong end of the stick.

Though it appears the OP has vanished without trace anyway, maybe still waiting on the phone for Hastings, and we'll never know what happened....

Matthew Breckons

This might be a daft question but here goes.

Over the past 5 years me and my wife (who is a named driver on my insurance) have had a few, all non-fault or windscreen, claims on our insurance policies. ... Read more

catsdad

Being asked for the cost might well be a good thing. For example if you drive a company car where every ding has to be recorded you can accumulate a few "claims". If you then buy your own car and need insurance it will presumably keep the cost down if the repair costs have been insignificant?

Residesinsurrey

Hello Everyone , I am interested in buying an MPV . I was thinking of buying a Tino as its Japanese , which means reliability and its in my budget which is very low . If anyone has any ideas I will welcome them . Reliability and Fuel economy is very important to me . My budget is £1500 at the most . I look forward to any help I can get from this forum .

Many thanks Read more

Residesinsurrey

Thanks SLO76 another one on the list .

IneverSaidThat

Sometimes the full beam in my car won't go off, even after disengaging all the switches. Fuse 18 which should normally control the circuit of RHS full beam doesn't seem to make any difference when this happens. Instead Fuse 38 which normally controls Fuel filler cap, central locking and lighting rheostat seems to control the full beam (RHS) along with its usual function. This seems like a short circuit to me but I am not sure where to look. Please help!!! Read more

IneverSaidThat

One of the wires coming out of the fuse box was shortciruiting with some others and this was causing the trouble, took me so many hours and days to figure out and fix as had to replace the wire in the harness.