Ask Honest John

Most recently answered legal and consumer advice questions
My 2013 Ford Fiesta 125 Ecoboost has a failed cambelt. Ford recommend changing at 150,000 miles, but mine failed at 108,000 and it has a full service history from new. I've been told by Ford that it's...
A friend of mine had a minor collision recently. It happened in near stationery traffic and he went into the back of a taxi. His car only had a scratch but the taxi received a dent. The driver and passenger...
A friend bought a car eight weeks ago from a broker who was introduced through autoeBid. Both promised in writing that the car would be first registered to my friend. We chased the DVLA when the V5C didn't...
I recently had an oil filter change on my 2007 Mercedes-Benz 300SL. The EGR light has come on. I've checked the oil level, which is very high (about 1cm over maximum), and suspect that the catalytic conveter...
Can a HPI car bought brand new be rejected on grounds of unsatisfactory quality alone or does it have to be unsatisfactory quality and not fit for purpose? I have an independent vehicle examiner's report...
I purchased a 2012 Vauxhall Corsa SRI (54,000 miles) on 25 February 2017. It was advertised with a full service history but when I went to go and pick the vehicle up the first thing the dealer did was...
I'm a taxi driver and I was reversed into in a supermarket. There was damage to the back door/panel and the wheel. I was given a hire car as I needed to work and my car was considered unroadworthy. But...
Are you covered if you find out after you've purchased a vehicle that it's mileage is clocked?
I had the emissions fix on my 2013 Volkswagen Passat 180PS three weeks ago. My trip is now showing a consistent 7 per cent worse fuel consumption and the burner is coming on more than it has ever done...
I've paid the deposit for a used car but have since found out from the insurance company that it had been in an accident. Although the dealership has no record of this, can I cancel my agreement?
 

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