Can I return my car for a full refund?

I bought a Mercedes GLE 350 AMG unseen for £20,000 + £200 delivery. I discovered numerous faults and the dealer agreed to put matters right and returned the car a week later. Non-folding mirror was replaced...

Can I reject my new car due to software issues?

I recently took delivery of a brand new Audi A5. Within three weeks the vehicle suffered several software issues e.g. rear camera failure, radio muting itself, blank satnav. As well as spurious fault...

The head gasket has gone a car we bought two weeks ago - should we reject it?

I have recently (2 weeks today) purchased a car through a sales garage. After six days the car engine warning lights came on and it went in to limp mode. It has been off the road for the past eight days....

I'm a dealer - how much should I deduct for mileage use on a rejected car?

I had a customer reject a car (numerous things wrong with it mechanically, I had already repaired it once but the faults reappeared and they were no longer confident in the car). The car is in good cosmetic...

Can I reject a brand new car?

I bought a brand new PHEV on a PCP and took delivery last week. After 3 days it would not start. A recovery company came out and told me the 12 volt battery was completely drained. They got it started...

Can I reject a used car I bought that is leaking?

In April I bought a one previous owner low mileage 2023 Land Rover Defender 110 from a main Land Rover dealer. Since April it has hardly rained until the last week, when water started to be noticeably...

Do I have grounds to reject my faulty car?

I was sold a Range Rover Velar in December 2024, on the day of collection an hour into the drive home the engine light came on. I reported this immediately and was asked to drive it home and bring the...

We have been waiting four months for our new car to be repaired - what can we do?

My dad (who has limited English, which is why I always go along anywhere where paper work/documents need to be overseen) bought a car knowing there was a fault in the window. However the dealership assured...

We bought a car that was listed with a full service history but that was false - where do we stand?

We bought a Peugeot 5008 April 2022, it was 13 months old and had 31 miles on the clock. Two months ago it broke down and we took it to Peugeot garage where they informed us it needed a new timing belt,...

I bought a car but it's not as described - should I go through small claims court?

I bought a Mazda MX-5 from Cinch. Their description said it had rear smart city brake support, I-ELOOP and i-stop, which it doesn't have. They have offered £150 compensation which I rejected on the grounds...