Can I reject my car because of a fault on the emergency brake assist?

A week ago I bought a brand new Ford from a UK dealer. The car has a fault on the emergency brake assist and it has heavily braked several times and done one full on emergency stop. The emergency stop...

I bought a car that supposedly had a full service history but this wasn't the case - what should I do?

I was told that a car I was buying had a full service history. It is a 10 year old car and only has 5 years service history. They offered me £100 or to have the car back. It has cost me £250 for changing...

My Volvo EX30 has been recalled - what are my rights?

I bought a new Volvo EX30 Ultra Long Range from a main dealer in May 2024, paying in cash. A safety recall has since been issued due to a potential high-voltage battery fire risk, and I’ve been advised...

Can I reject a car bought through a salary sacrifice scheme?

I'm writing to request clarification of my rights regarding the rejection of a vehicle obtained through my employer’s salary sacrifice scheme. I took delivery of a new VW ID.Buzz GTX on 4 November. The...

Can I return my car for a full refund?

I bought a Mercedes GLE 350 AMG unseen for £20,000 + £200 delivery. I discovered numerous faults and the dealer agreed to put matters right and returned the car a week later. Non-folding mirror was replaced...

Can I reject my new car due to software issues?

I recently took delivery of a brand new Audi A5. Within three weeks the vehicle suffered several software issues e.g. rear camera failure, radio muting itself, blank satnav. As well as spurious fault...

The head gasket has gone a car we bought two weeks ago - should we reject it?

I have recently (2 weeks today) purchased a car through a sales garage. After six days the car engine warning lights came on and it went in to limp mode. It has been off the road for the past eight days....

I'm a dealer - how much should I deduct for mileage use on a rejected car?

I had a customer reject a car (numerous things wrong with it mechanically, I had already repaired it once but the faults reappeared and they were no longer confident in the car). The car is in good cosmetic...

Can I reject a brand new car?

I bought a brand new PHEV on a PCP and took delivery last week. After 3 days it would not start. A recovery company came out and told me the 12 volt battery was completely drained. They got it started...

Can I reject a used car I bought that is leaking?

In April I bought a one previous owner low mileage 2023 Land Rover Defender 110 from a main Land Rover dealer. Since April it has hardly rained until the last week, when water started to be noticeably...