I bought a car that was advertised with a full service history - but 4 years are missing. What can I do?
A car was sold to me with full service history but 4 years are actually missing. It was also sold with a new MoT but the MoT was 4 months old with advisories. The tyres are now rapidly wearing within 4 months of use and little mileage done. The dealer isn't replying to emails or letters.
Asked on 20 April 2026 by Elizabeth Playfoot
Answered by
David Ross
If the car was advertised as having a full service history and a new MoT but this is not the case, then you may have grounds to reject the vehicle. As you have already attempted to contact the dealer but have had no success, we would suggest sending a letter by recorded post to ensure that a signature is required. If this does not establish contact we would suggest reporting them to Trading Standards, including as much information as you can in respect of how the vehicle was advertised against the actual service history and MoT status. You can read more about this in our guide here - www.honestjohn.co.uk/faq/consumer-rights/
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