Do I have to provide proof of my identity and address when buying a car from a dealer?

I recently bought and paid for a car from a car dealer who demanded I provide proof of my identity, my address and proof I had insurance before handing over the keys. This has never happened before when...

We are buying a new car but have been given two registration numbers?

We are buying a new Volvo XC40 from a dealership in Sheffield. We were first sent a registration number to do the temporary insurance but then another local reg number was sent. Is this okay? We are under...

The transportation blocks on my new car were never removed causing damage - where do I stand?

During my cars first service, it was discovered that the transportation blocks had been left in place by the dealer. The car was driven like this for 2 years/10k+ miles. The following items were replaced...

What's the best time to part-exchange a car?

We want to get rid of our Skoda Karoq before the manufacturer's warranty runs out on 28 February next year. When do you think the best time would be to p/x between now and then?

Should my used car have been supplied with an owner's manual?

I bought a Ford Focus Zetec 1.0 EcoBoost but was not supplied with a manual (I was told by the dealership that they no longer provided them). Checking online neither does it seem online versions are available....

A used car I'm looking at appears to have been serviced before it was registered - is this possible?

I'm looking at a vehicle first registered in January 2021 however, there is a first service stamp in the book at 600 miles but done in September 2020. Is this possible? I suppose it could have been a demonstrator...

I sold a car as a trader but the customer had repairs done without my agreement - where do I stand?

I sold a car as a trader - the customer had repairs done before I agreed to them or had any quote for the work - I offered to provide brand new parts that were costing £200 I have been asked to pay the...

Why won't my BMW dealer repair brake calipers?

I recently took my 2017 BMW 2 Series Active Tourer to the local BMW dealership for a 2-year brake fluid replacement. I was advised that the technician was unable to service the rear brake cylinders as...

Should I have been told that a used car I bought was previously written off?

I bought a 63 plate Skoda Yeti last year as a second car for the dogs. I’m planning to part-ex it but the dealer who is buying notified me that at some point in 2024 it had failed the MoT then marked as...

Should I buy a used car if it hasn't been serviced every 12 months?

If a 2021-reg Mazda MX-5 with 29,000 miles on the clock has been serviced at Mazda but not every 12 months on the dot, should I avoid it please? Its owner from new had it serviced one year after buying,...