My brand new Range Rover Sport has a protruding exhaust - what can I do about it?

I have just taken delivery of a new Range Rover Sport Autobiography PHEV and noticed that the left side chrome exhaust flare protrudes more than the right side. The dealer advised that this is within tolerance,...

Is the Toyota FJ Cruiser coming to the UK?

I've recently seen that a new Toyota FJ Cruiser is coming out in 2026, do you know if this car will be sold in the UK?

Can I return my car for a full refund?

I bought a Mercedes GLE 350 AMG unseen for £20,000 + £200 delivery. I discovered numerous faults and the dealer agreed to put matters right and returned the car a week later. Non-folding mirror was replaced...

I'm a dealer - how much should I deduct for mileage use on a rejected car?

I had a customer reject a car (numerous things wrong with it mechanically, I had already repaired it once but the faults reappeared and they were no longer confident in the car). The car is in good cosmetic...

Do I have to provide proof of my identity and address when buying a car from a dealer?

I recently bought and paid for a car from a car dealer who demanded I provide proof of my identity, my address and proof I had insurance before handing over the keys. This has never happened before when...

We are buying a new car but have been given two registration numbers?

We are buying a new Volvo XC40 from a dealership in Sheffield. We were first sent a registration number to do the temporary insurance but then another local reg number was sent. Is this okay? We are under...

The transportation blocks on my new car were never removed causing damage - where do I stand?

During my cars first service, it was discovered that the transportation blocks had been left in place by the dealer. The car was driven like this for 2 years/10k+ miles. The following items were replaced...

What's the best time to part-exchange a car?

We want to get rid of our Skoda Karoq before the manufacturer's warranty runs out on 28 February next year. When do you think the best time would be to p/x between now and then?

Should my used car have been supplied with an owner's manual?

I bought a Ford Focus Zetec 1.0 EcoBoost but was not supplied with a manual (I was told by the dealership that they no longer provided them). Checking online neither does it seem online versions are available....

A used car I'm looking at appears to have been serviced before it was registered - is this possible?

I'm looking at a vehicle first registered in January 2021 however, there is a first service stamp in the book at 600 miles but done in September 2020. Is this possible? I suppose it could have been a demonstrator...