Ask Honest John

Most recently answered consumer rights questions
We’ve purchased a 2019 Nissan Qashqai and in the 10 days we've had it we've had a number of problems with it. We had tyre pressure warning light come on within 30 minutes of collecting the car and found...
My son bought a car on Sunday from a secondhand dealership. On the test drive, the air con was blowing but didn't seem very cold so he assumed maybe it hadn't had a chance to cool (he knows this shouldn't...
I bought a 2006 BMW E46 2.0-litre diesel convertible on 13 May for £2700. It'd done 105,000 miles. I bought it in Birmingham, I live in Shropshire. On the drive home, it was clear that between 1200 and...
I've just purchased a 2018 Peugeot 3008 1.5 diesel EAT8 auto. After a short break during a journey, the car suffered power loss, limiting the speed to 20mph. No misfiring or warning messages were visible...
The turbo on my 2016 BMW X1 has failed. For this to happen on a four-year-old car with 40,000 miles seems unreasonable. The car has only been driven by my wife and daughter. Is there any recourse to BMW?...
A car we bought from a secondhand dealer clearly had a fault on purchase but we only detected it when driving home on the motorway. Do we still have to pay the diagnostic costs and first £100 excess as...
My brand new Land Rover makes a loud booming sound in the cabin at speeds of 30mph and below, causing headaches and making passengers feel nauseous. However, the dealer says it’s a characteristic of the...
I purchased a motorhome from a motorhome dealership in September 2020. I only drove it 133 miles before blue-black smoke curtailed our first outing. The garage has now discovered a broken glow plug in...
The alternator on my 2017 Honda Civic has gone after only 33,000 miles, which suggests the parts was not fit for purpose or faulty. The dealer has contacted Honda but they are offering no assistance. The...
My stepson bought a 2013 vehicle with approx. 40,000 miles on the clock four months ago. The clutch has now failed. The dealer claims wear and tear. Do we have any rights in this case? The repair has been...
 

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