We have been waiting four months for our new car to be repaired - what can we do?

My dad (who has limited English, which is why I always go along anywhere where paper work/documents need to be overseen) bought a car knowing there was a fault in the window. However the dealership assured...

Can I reject an EV because the range is less than advertised?

I am a volunteer driver and take people to hospital for their treatment. I need a car that has a range of 340 miles, so a saw a car Polestar advertisement saying the Polestar has a 341 mile range so I...

The clutch has gone on a used car I bought 5 months ago - do I have any rights?

I bought a Peugeot 2008 from a trader on 4/10/24 with 33,500 miles on the clock. I have only done 1200 miles since then and the clutch has gone. Am I covered under the Consumer Rights Act?

I bought a car but it's not as described - should I go through small claims court?

I bought a Mazda MX-5 from Cinch. Their description said it had rear smart city brake support, I-ELOOP and i-stop, which it doesn't have. They have offered £150 compensation which I rejected on the grounds...

We bought a faulty van from a private seller - can we claim back the cost of repairs?

My daughter bought a 2011 Citroen Berlingo from a private seller this year. Being rather naive, she took the answers to question about any problems, anything not working, etc as the truth. The price asked...

Can I get a refund on a used car bought from a private seller?

I bought a Land Rover Defender 90 advertised as really clean inside and out with everything working has it should, with an MoT and no advisories. The car broke down in my second journey, failed an MoT...

What rights do I have for a car bought from a private seller?

I bought a Vauxhall Astra 2011 car from a private seller, who mentioned in the advert, verbally, and on WhatsApp that it was in good condition. I was allowed to test drive only for <10 minutes, which was...

We bought a van that wasn't as advertised - can we claim money back?

We brought a 2017 Ford Tourneo in October last year. The seller said it has full service history. We have been chasing the history since we brought it and finally received it last week. It is not a full...

A faulty tow bar caused damage to our car - who is liable?

We purchased a used BMW X5 from Vines in Redhill. The car already had a detachable tow bar attached. BMW didnt supply the key for it so we never removed it. We used the tow bar for the first time after...

We bought a used car but we're waiting for delivery as there's a delay on a part - what should we do?

We paid £9000 for a used car from a local dealer. That was 14 days ago. We were told it should be ready to collect in 4 days but we have yet to receive it. Apparently a fault was discovered when it was...