Ask Honest John

Most recently answered consumer rights questions
I bought a used approved 2018 Mercedes E-Class from a Jaguar dealer. It's still under manufacturer warranty and I opted for year extended dealer warranty. The day I drove it away, warning messages appeared...
My friend asked me to look at the grill on his car the other day. It looked like it suffered damage and was covered up with plastic body treatment. On further inspection, I found the front bumper mounting...
Every car I've bought in the past from a dealer has been taken for a test drive, to get used to the size of the vehicle or simply to make sure it sounded and drove okay. Buying direct to home seems to...
I’ve bought a Cat S vehicle by accident as it wasn’t on the write off database and the HPI search was clear. I’ve spoken to the salvage yard and it was written off but never recorded as Cat S. The dealer...
I bought a 2011 Audi Q7 but spotted an oil leak a few days after buying. The seller is repairing it for me. Can you advise regarding my rights to return the car?
I got my car - a 2015 Mercedes A-Class - at the end of January. Twice it’s been recovered from my drive as it wouldn’t start. The dealer I got it from is saying it’s a software update that needed doing...
When I bought a used car recently, I asked about the MOT and was told it was done on the 7 October. I then asked about advisories and was told it had none. The car is three years old with 9750 miles and...
I bought a 2019 Nissan X-Trail in Feb 2020. The engine management light comes on at random. Two Nissan dealers did work on it but can't find the fault. I asked the selling garage for a full refund but...
I just bought a 3-year-old car from a main Toyota dealer. It was top money. The advert did not give any indication of the condition but you would expect a decent condition for a car with only 16,300 miles...
Three weeks back, I purchased a 2003 Range Rover with a new MoT. Advisories were a slight leak on transfer box and mileage unreadable through failing pixels. The dealer 200 miles away refused to communicate...
 

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