Can I reject my new car due to software issues?

I recently took delivery of a brand new Audi A5. Within three weeks the vehicle suffered several software issues e.g. rear camera failure, radio muting itself, blank satnav. As well as spurious fault messages e.g. vehicle not parked safely, park function fault - visit workshop. The dealer has carried out temporary fixes for a couple of the faults but is unable to correct all faults until Audi release updates. I complained to Audi when faults began to emerge and remain dissatisfied with my purchase. Am I within my rights to reject the vehicle?

Asked on 29 October 2025 by wrayman

Answered by David Ross
You can read our guide to rejecting a vehicle here - www.honestjohn.co.uk/faq/consumer-rights/ but in brief the grounds for which you can reject a vehicle are if it is not of satisfactory quality or is not fit for purpose, which you could argue the car qualifies on both counts. You have taken the right approach by giving the dealer the opportunity to repair the issues, so if you wish to escalate and reject the vehicle we would recommend writing to the person you have been in contact with at the dealership and the dealer principal and sending the letter by Special Delivery, outlining the issues that you have experienced and explaining that you want to reject the vehicle on these grounds.
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