My Volvo EX30 has been recalled - what are my rights?
I bought a new Volvo EX30 Ultra Long Range from a main dealer in May 2024, paying in cash. A safety recall has since been issued due to a potential high-voltage battery fire risk, and I’ve been advised not to charge the car beyond 70% while awaiting further action.
I specifically chose the Long Range version because I need the range, and with this restriction the car is no longer suitable for my needs. What are my rights under consumer law, and what should Volvo reasonably be expected to provide in this situation (e.g. a fix, replacement vehicle, or other remedy)?
I specifically chose the Long Range version because I need the range, and with this restriction the car is no longer suitable for my needs. What are my rights under consumer law, and what should Volvo reasonably be expected to provide in this situation (e.g. a fix, replacement vehicle, or other remedy)?
Asked on 21 January 2026 by bmw-jack
Answered by
David Ross
If a vehicle is recalled then the manufacturer has an obligation to notify owners of the vehicle, explain any risks and arrange rectification to be carried out at no expense to the owner. If the vehicle is no longer suitable for your needs, it could be argued that you have grounds to reject the vehicle. However, that the vehicle is approaching two years old would make this less likely, and it is possible that the dealer would refuse an attempt to reject given that the issue is a temporary fault which can and should be rectified rather than an individual issue. Typically the owner is expected to give the dealer an opportunity to rectify the issue before attempting to reject the vehicle. However we would suggest asking the dealer for a courtesy/replacement car that will cover your needs while you await the fix.
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