Can I reject my car?
I have a Nissan Juke (2025 plate) on PCP I have had this car for 11 months. The car displayed, HEV System Malfunction, Power Reduced, while driving. B the time RAC came out the car was completely dead. The car was towed to main dealer and they fixed the problem but kept the car overnight to test-drive it. The fault occurred due to a software update. Ancaster cannot guarantee this won't happen again. Although the car has been fixed, I am left with not confidence that this won't happen again. It's a serious fault that could my my life at risk. Where do I stand? The dealer doesn't accept my rights to reject.
Asked on 27 March 2026 by P. Luis
Answered by
David Ross
You can read our in-depth guide to rejecting a vehicle here - www.honestjohn.co.uk/advice/car-buying-advice/how-.../ - but in it sounds like the dealer is refusing the rejection because at present there is no fault with the vehicle. Although they have admitted that the fault could reoccur, unless the fault does reappear it could be argued that the repair was successful. That is understandably frustrating, but the next step would be to report the dealer to Trading Standards or take legal action, in which case the fact that the car does not presently have the fault could stand against you. However, if the fault does reoccur then this should strengthen your position in terms of rejection.
Similar questions
I took delivery of a new MG EV4 Long Range Trophy on the 29th of April. They were only able to charge it to about 100 miles due to various problems at the dealership. I drove it for about 22 miles and...
I bought a faulty car from a dealership and realised it within just 12 hours. The repairs are going to take 6-8 months as the part required is not available and on back order. What’s my position? The car...
I bought a used car less than two weeks ago. It's a 2016 reg. The battery has failed three times since I bought it. The first time a friend jump started it for me, the second time a mechanic used a power...
Related models
Elsewhere on 
