Can I return my car for a full refund?
I bought a Mercedes GLE 350 AMG unseen for £20,000 + £200 delivery. I discovered numerous faults and the dealer agreed to put matters right and returned the car a week later. Non-folding mirror was replaced together with the working mirror with smaller non Mercedes part.The dipstick was wrong for the car and oil sprayed all over engine bay. Second key supplied with the car was not the correct key for this car. Can I return the car for full refund on grounds that non genuine Mercedes parts have been fitted .
Asked on 4 November 2025 by Stephen Bradshaw
Answered by
David Ross
You can read our guide to rejecting a vehicle here - www.honestjohn.co.uk/faq/consumer-rights/ but the key part in your situation is on what grounds it could be rejected. It could be argued that the car was not as described if non-Mercedes parts were used and if it still has faults then it could also be considered not of sufficient quality.
Similar questions
I took delivery of a new MG EV4 Long Range Trophy on the 29th of April. They were only able to charge it to about 100 miles due to various problems at the dealership. I drove it for about 22 miles and...
I bought a faulty car from a dealership and realised it within just 12 hours. The repairs are going to take 6-8 months as the part required is not available and on back order. What’s my position? The car...
I bought a used car less than two weeks ago. It's a 2016 reg. The battery has failed three times since I bought it. The first time a friend jump started it for me, the second time a mechanic used a power...
Related models
.jpg?width=115&height=75&rmode=crop)
Surprisingly capable off-road. Luxurious cabin. Impressive V6 diesel.
Elsewhere on 
