Ask Honest John

Most recently answered liability questions
I need your advice, please. I purchased a 2017 Volkswagen Golf Estate 4 months ago from an independent dealer. The car had done 15,000 miles with an elderly lady and had been well maintained under the...
I'm part-exchanging my car for a new one (to a garage). He turned the car on and back off and said his checks were done, but I think there's an issue with the EGR. However, I'm not a mechanic. Do I need...
I recently bought an Audi Q7 approved used from an Audi dealer. It was delivered to me in Kent at the end of March. I had no need to really use the air conditioning at the time, but in the recent weather...
My stepson bought a 2013 vehicle with approx. 40,000 miles on the clock four months ago. The clutch has now failed. The dealer claims wear and tear. Do we have any rights in this case? The repair has been...
My friend bought a car from a dealer and within a week it needs a new clutch. He's reported this to the dealer and they have basically said the car was sold as seen, so hard luck. I'm sure I've read something...
My car has developed serious suspension and air con issues 28 days after purchasing from a dealer. If not covered by warranty, what are my rights? The car has only done 987 miles since their MoT on purchase....
My local garage snapped my crank bolt today whilst attempting to replace the cambelt and waterpump. They said it was fitted too tightly, probably from day of assembly. To fix things they have quoted around...
I'm interested in a car I have seen advertised in a classified ad on eBay by a trader. They advise that the vehicle is a "Part exchange to clear and, like all our part exchange to clear, vehicle is being...
There was a crash outside my property. Two cars collided and one hit my garden wall. Both drivers ran off but the police traced both. The driver who hit my wall is blaming the other driver. His insurance...
I purchased a 2018 BMW X6 with a full service history and warranty until 25 October 2020. It has 22,500 miles on the clock. 140 miles into a journey, a regular clunking sound came from the engine. The...
 

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