No goodwill gesture - is this fair?

I own a Fiat 500 Lounge 1.2 2008, 53k miles. I took the car to a Fiat garage with a problem with the front windscreen wipers failing. I was informed that the problem was “low speed wiper motor relay...

Goodwill on an oil pump repair

Bought an A4 Avant last August, 08 plate, currently with approx 78k miles on clock. Oil pressure light began flashing, drove on to Audi garage. They have so far spent 4.5hrs labour diagnosing extent of...

Clutch issues at 54,000 miles on a Peugeot 308

360 days into our (second-hand - 58 plate, Nov 2008) ownership of a 308SW HDI FAP, the clutch pedal sank to the floor and stayed there. The AA duly towed us to a nearby recovery garage in East Anglia...

Goodwill on a failed Citroen C4 shock absorber

My Citroen C4 Picasso failed its first MOT having just turned 3 years old. It failed due to a serious leak on its rear offside shock absorber. The garage that I normally have it serviced at has confirmed...

Goodwill on a car not serviced with Nissan?

How extensive is Nissan's goodwill on X-trail design faults (e.g. Turbo fails DPS etc.) for Cared4 Dealer stock who's service history can't be proved to be entirely within the Nissan network?

Thanks to Vauxhall for their help in repairing a fault on my wife's Corsa.

Please may I bestow a couple of accolades through your column. My wife’s 4-year-old Corsa, out of guarantee, developed a seemingly small problem where the dial that directs the air within the car jammed....

Citroen not authorising turbo replacement

The turbo failed on my C4 Picasso. The car is 4 months out of an approved used car warranty and the dealer has told me they have received notification from Citroen that the problem is due to a known fault....

2009 Mondeo clutch problem

I've got a 2009/59 Mondeo diesel - 140hp 2-litre, manual, Titanium X. I bought it from TC Harrison in Peterborough at 10,000 miles; they had previously owned it as a directors' car. It now has 34000 miles. At...

Can I expect a goodwill contribution on a five year old car?

A friend has an Audi A3 1.9tdi with full service history. She is second owner, it was an HSBC company car first. The cylinder head has cracked with no overheating history. Would there be any point in...

The ESP light on my SEAT Leon has come on - should my dealer repair it?

My 27,000 mile 2007 SEAT Leon 2.0 petrol FR, main dealer purchased and serviced, had just passed MoT when the ESP light on the dash appeared. In the past you have stated that this is a known VAG problem....