Goodwill on a failed Citroen C4 shock absorber
My Citroen C4 Picasso failed its first MOT having just turned 3 years old. It failed due to a serious leak on its rear offside shock absorber.
The garage that I normally have it serviced at has confirmed that the shock absorber has a manufacturing defect. The car has 23,000 miles on the clock.
What should I expect from Citroen in rectifying this problem? I understand that like most cars it has a 3 year warranty and I have kept to the servicing schedule.
The garage that I normally have it serviced at has confirmed that the shock absorber has a manufacturing defect. The car has 23,000 miles on the clock.
What should I expect from Citroen in rectifying this problem? I understand that like most cars it has a 3 year warranty and I have kept to the servicing schedule.
Asked on 30 May 2012 by Phil Balkham
Answered by
Honest John
Expect some goodwill from Citroen. But only if the car is Citroen dealer serviced.
Looking for a garage you can trust? Honest John's Good Garage Guide has thousands of reader recommended garages, plus how-to guides and tips on servicing.
The Good Garage GuideSimilar questions
The turbo failed on my C4 Picasso. The car is 4 months out of an approved used car warranty and the dealer has told me they have received notification from Citroen that the problem is due to a known fault....
I experienced alternator failures on two Chevrolet Matiz. The first was replaced under warranty. The second cost £211.51 to replace, the work done at a Green Flag Breakdown-appointed repair facility. That...
I have a 3 year 3 month old Clio sport with 38k on the clock. The gearbox struggles to go into 4th gear and the garage inform me that I need a new gearbox as the synchro is broken.
I expected the gearbox...
Related models
.jpg?width=115&height=75&rmode=crop)
Versatile five-seat cabin with a 500-litre boot, plenty of clever touches inside, easy to fold rear seats, comfortable ride, decent value for money.
.jpg)
