Showing results in Ask HJ [Show all channels]
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Should my used car come with a warranty from the trader I bought it from? 11 Nov 2019 (Ask HJ)
I brought a car from a trader in November. It says on the paperwork that the car comes with the car manufacturers warranty only. Should I be getting a... -
My approved used car was not serviced as per the schedule - what are my rights? 7 Nov 2019 (Ask HJ)
A week ago I bought an approved used 2016 F-Pace from a Jaguar dealer with just under 40,000 miles on the clock. I have only just noticed that the first... -
Is a dealer obliged to offer a warranty with a used car? 18 Oct 2019 (Ask HJ)
When buying from a recognised large garage are they obliged to offer a warranty of some sort of time. Or is there an age of car limit? -
What is the point of hybrid vehicles? 14 Oct 2019 (Ask HJ)
What is the point of hybrid vehicles? For a self-charging hybrid, all electrical power would come directly or indirectly from petrol (diesel) engine. Surely... -
Can I reject a car after the same fault has occurred twice? 11 Sep 2019 (Ask HJ)
My used Land Rover Discovery Sport was bought from main a dealer in 2018 as an ex-demonstrator. After four months the engine was replaced under warranty.... -
I have been sold a car that it turns out was involved in an accident - what can I do? 5 Sep 2019 (Ask HJ)
I have been sold a car that has been involved in an accident but there was no mention of the accident when purchasing. What can I do? -
We bought a car on the understanding the cambelt had been changed but it has not - where do we stand? 3 Sep 2019 (Ask HJ)
I bought a car online on the understanding they would change the cambelt. I was told that the car had a new cambelt and water pump last year. When delivered... -
Where do I stand legally with a dealer I bought a classic car from? 3 Sep 2019 (Ask HJ)
I bought a 1991 Roller from a dealer a couple of hours or so journey from me. On test drive the aircon was not blowing cold, so the dealer said he'd get... -
I was sold a car that turned out to be an ex-hire car - do I have any redress? 19 Aug 2019 (Ask HJ)
I trade in second-hand cars. I recently purchased a car which turns out to have been an ex-hire car. The seller owns a small hire company. In May this... -
I bought a used BMW M4 only to find out it was used as for track days - where do I stand? 18 Aug 2019 (Ask HJ)
I purchased a BMW M4 from my local main dealer last week and after paying a deposit I was advised (salesman said they were obligated to) that the car had... -
Does the three-month warranty on secondhand cars cover everything? 14 Aug 2019 (Ask HJ)
Does the three-month warranty on secondhand cars cover everything? -
We bought a used car which is now off the road indefinitely with a fault - should we be offered a replacement? 13 Aug 2019 (Ask HJ)
We purchased a 2017 Land Rover Discovery with 47,000 miles in April this year form a Land Rover dealer. The purchase price was £40,000. The car developped... -
A car I bought has been off the road for a month having warranty work carried out - can I ask for a new warranty? 7 Aug 2019 (Ask HJ)
I recently bought a car with a three-month warranty. After purchase, a number of defects came to light. The dealer from whom I bought the car agreed to... -
I was sold a car that turned out to be an ex-rental car - can I seek damages? 1 Aug 2019 (Ask HJ)
I bought a 2018 Land Rover Discovery Sport for over £34K from a main Land Rover. We discovered that the whole of the nearside had been repainted . We complained... -
I was sold a car with defective tyres and had to pay for replacements - what are my rights? 26 Jul 2019 (Ask HJ)
I purchased a car in May. The initial drive home on smooth motorways was okay but the day after I realised the car was very bumpy and erratic on urban... -
Should I have to pay for a software update on my car? 23 Jul 2019 (Ask HJ)
I bought a 2016 1.6 Astra ST last year, and on the whole have been very pleased with the performance. After a recent second recall for a brake issue, the... -
The clutch has failed on our car after just 26,000 miles - is this normal wear and tear? 19 Jul 2019 (Ask HJ)
I bought a one previous owner 2015 Honda HR-V 2015 and the clutch has burnt out at 26000 miles. How do I get the main dealer to agree that clutch must... -
The water pump on my car went five months after I bought it - should the dealer cover the cost? 3 Jul 2019 (Ask HJ)
I bought a five-year-old Audi S1 with 18,000 miles on the clock at the end of January. Last week, less than five months later and with under 25,000 miles... -
A dealer won't refund my deposit but the website says I have the right to cancel - what can I do? 24 Jun 2019 (Ask HJ)
I saw a car on a dealer's website. I spoke with him and he asked for a deposit to hold it until I inspected it, which I did within a few days. He said... -
I want to reject my car - can I withhold finance payments on it? 21 Jun 2019 (Ask HJ)
I bought a car on finance that had problems. The garage fixed them, so they said, but the problem is back. I have raised this with the finance as the garage...