A dealer won't refund my deposit but the website says I have the right to cancel - what can I do?

I saw a car on a dealer's website. I spoke with him and he asked for a deposit to hold it until I inspected it, which I did within a few days. He said that the deposit was non-refundable. His website states, "Under the Consumer Contracts Regulations (2015) for distance sales only, you have a right to cancel an agreement in writing within 14 days and obtain a refund". He now refuses to refund my deposit. What does the law say?

Asked on 24 June 2019 by Simon Thorpe

Answered by Honest John
If the website states that, take a screen grab of the wording and suggest to him that either he refunds your deposit or you meet again in the Small Claims track of the County Court. Law here: www.honestjohn.co.uk/faq/consumer-rights/
Similar questions
I recently put a deposit down on a car but, prior to paying the deposit, I asked a few questions relating to the car. One of which was whether the car came with one or two keys. The dealer didn’t answer...
I put down a deposit on a car from a main dealer, but he now says I have to wait a few weeks for the logbook to arrive. Can I have my deposit returned?
I paid £1000 deposit on a car advertised at £6998 and the salesman confirmed zero per cent finance for the balance. The garage then put the car through its MoT and it "blew up", meaning it required a new...
 

Value my car