Liable for hire car costs?

I recently had a very minor rear end bump in which the left hand front corner of my vehicle damaged the right hand rear corner of the vehicle infront. The collision occurred in the snow and ice as my...

Why are winter tyres not available on hire cars?

As a resident of Switzerland, it would never occur to me to run my car on summer tyres after 1 November. We visited the UK over Christmas and New Year ordered a hire car from the airport. I requested winter...

Should I let AA Claims Fast handle my accident repair?

Yesterday evening my car was rammed at the rear when I'd stopped at a roundabout. The AA (or rather Connoisseur Recovery) have taken my car off somewhere as it was undrivable. Whilst on the phone to the...

Are winter tyres compulsory for hire cars in Europe?

I know you’re a fan of winter tyres, and you mention that they are very commonly used in mainland Europe. When I go on skiing holidays, I look for winter tyres on the car I’m hiring, but they are a very...

Why has this company taken money after we hired cars from them in Portugal?

I've recently returned from Portugal where a colleague of mine booked a car through Argus Car Hire for six of us and one child. He requested a Mercedes-Benz people carrier but on arrival we were told they...

Should I return a hire car without having it checked by a rep?

I have just returned a hire car to a Spanish airport where there was nobody inspecting the cars for damage, etc. When I dropped off the keys I was told that "a mechanic would check it later", so, to avoid...

Insurance - a happy ending, and a question

During a recent visit to Belgium, I hired a car for a day and managed to put a small dent in the rear door. As the damage excess was £1200 I had to pay the cost of £420. I had insured the excess with a...

I've unknowingly bought an ex-hire car...

On 23 November, I bought a 61-plate (registered Feb 2012) Volkswagen Golf 1.2 TSI 85 S five-door for £9629 from a dealer. The salesman told my wife and I that the car was previously registered to Volkswagen,...

Warranty Hire Car - I've been stung for a new tyre due to a nail!

My Freelander went in for a warranty repair through Landrover Assist. I was given a hire car from a major hire firm (Enterprise) arranged by Land Rover. I've now been contacted by the hire company to say...

Can I get your opinion on problems that people have with car rental?

The Telegraph Motoring team recommended that I get in touch with you. By way of introduction, I’m a researcher on Watchdog Daily (a new daily strand of Watchdog going on air next month). I was hoping I...