Our Volkswagen Passat caught fire because of electrical issues - can we reject it?

I wrote to you a few weeks ago about a fuse box fire in our 2013 Volkswagen Passat, which we have owned for almost six months now. We got our car back from the dealer on 19 October and everything thing...

A car has been fraudulently registered in my daughter's name - how do we get the DVLA to remove her name from the registration?

I was contacted today by a debt collection agency looking for my daughter. It transpires that a car is registered in her name, about which she has no knowledge. A parking fine are is unpaid and a liability...

A drunk driver wrote off my parked car but hasn't reported to his insurer - how do I claim for my losses?

My parked car was crashed into by a drink driver at night, I was at home sleeping. The police arrested him for drink driving and criminal damage and arranged the recovery. My insurance (Tesco) is third...

I let a friend drive my car and he got a ticket - can the police now take me to court if he had no insurance?

I permitted my friend from Belgium to drive my car. I received a speeding ticket and gave his name and address to the police. They asked for proof of insurance and, while he did have insurance, he doesn’t...

A Ford Fiesta we bought three months ago now needs a new engine - are we due a refund?

My daughter bought a Ford Fiesta three months ago from Peter Vardy. The warranty for the car is with Ford. A month ago, it broke down and my daughter had it taken to a Ford garage. They say it needs a...

I was sold a car with a false service history - where do I legally stand?

I recently bought a car. It was stated on service book that the timing belt had been changed and the service book was stamped, but I've now found out it wasn't. I've had it changed as a precaution due...

A car undertook me in fog and damaged my car - is 50/50 liability a fair outcome?

I had an accident on 10 October 2016. It was a foggy and wet morning, around 6:20am, and vision was around 100 - 150 metres. So I was using my front and back fog lights. A driver was tailgating me and...

A driver that hit my car claims it wasn't him - do I need to do anything other than make a claim?

On the 30 May 2017, an Audi S2 collided with my parked Alfa Romeo Sportwagon outside my house. It had to be written off. I have time-coded photos of the damaged Audi. It now seems that the other party...

Someone has made a false insurance claim against me - should my insurer be doing more to defend me?

I've been in France on holiday since 10 July 2017. On 15 August, I received an email from Admiral insurance saying they have been advised of a possible incident on 4 August involving my car, in which a...

My new Ford Mondeo is scratched - how do I get them to repair it under warranty?

I collected my new Ford Mondeo from the dealer at the beginning of July. I glanced over the vehicle before collection and it appeared to be okay. The following day, I noted that the rear bumper was actually...