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Dealer wants to use second hand parts - what are my rights? 1 Mar 2022 (Ask HJ)
A small second hand car dealer is reluctantly offering to replace (or pay the costs of) a replacement failed diesel injector for a recently purchased older... -
Mazda CX-3 blocked heater matrix - will my warranty cover it? 22 Feb 2022 (Ask HJ)
I have a Mazda CX-3, which I bought from new from a Mazda dealer. It has a full service history and 14,500 miles. As of the past few months the air conditioning... -
Honda CRV problems - what can I do? 16 Feb 2022 (Ask HJ)
I recently purchased a Honda CRV to replace my Peugeot 3008 upon your recommendation. I have had it a week and am now suffering from buyer's regret...... -
Problems with Toyota C-HR, what can I do? 11 Feb 2022 (Ask HJ)
I bought a new Toyota C-HR GR Sports hybrid 1.8. I had a very poor handover of the vehicle. Parts were not fitted as well as accessories missing. However,... -
Dealer wants to charge £1.49 per mile for usage - what are my rights? 10 Feb 2022 (Ask HJ)
I have a problem with a car I recently purchased from a dealer in the South. On the face of it, the vehicle was ideal and we agreed to meet half way for... -
Squeaking air con fan on Audi TT - should the dealer repair or replace? 7 Feb 2022 (Ask HJ)
We bought a 2014 Audi TT with 38,000 miles on the clock from an independent dealer. The air con makes an annoying squeak; not loud, just persistent. We... -
My Jeep Renegade went into limp mode - can I reject the car? 7 Feb 2022 (Ask HJ)
I purchased a 2016 Jeep Renegade from a Jeep dealer four days ago and used my car as part exchange. Today is day four and the car accelerator stopped working... -
Can I get refund for a car without a service history? 7 Feb 2022 (Ask HJ)
I bought a second hand Fiat Abarth for £7,500 from a reputable dealer three months ago. The sales person assured me that the car had a full service history,... -
Is the dealer responsible for fixing my car? 3 Feb 2022 (Ask HJ)
I bought my car for £6,000 in mid-January. The engine manifold warning came on, it was supposed to be fixed but has now reappeared. I have been informed... -
My Ford Kuga has a leak - what are my rights? 2 Feb 2022 (Ask HJ)
I bought a Ford Kuga from a local garage in November. The car has a leak and, on further inspection, the leak is coming from the window seal and from the... -
Volvo XC40 burnt out clutch and damaged flywheel - can the dealer make me pay? 28 Jan 2022 (Ask HJ)
I have a Volvo XC40 manual which is eight months old and has done 5,600 miles. I had a problem changing gear and a slight burning smell which went away... -
Should I reject a vehicle or let the dealer fix it? 27 Jan 2022 (Ask HJ)
I purchased a 2011 Hyundai i30 diesel estate from a Honda dealer three months ago. I have begun having issues with starting. I've taken it back to Honda... -
Can I reject my faulty motorhome? 24 Jan 2022 (Ask HJ)
I bought a brand new motorhome in November 2021 and on collection it started developing faults, mainly electrical. It's on its third battery. I've returned... -
Renault Kadjar fault - does the dealership have to fix it? 24 Jan 2022 (Ask HJ)
I have had my Renault Kadjar for less than two months and it has been in the garage twice. This time the engine management light has come on and it's saying... -
toyota auris hybrid 63 plate 70k mileage - Dealer sold me an unroadworthy car......... 17 Jan 2022 (Forum)
or the repairs fixed by Toyota dealership or at least the catalytic convertor fixed by them and the rest I would have allowed him to do. I had sent him one notice about my consumer rights about rejecting within the 30 days I then sent another letter and email and then gave him the option of sitting -
Car repairs are taking too long - what are my rights? 17 Jan 2022 (Ask HJ)
The power steering on our 2017 Jaguar F pace failed in heavy rain at the beginning of November and it has been in the dealership awaiting repair ever since.... -
Lexus RX300 2006 62k mileage £4500 - Used vehicle not fit for purpose, dealer arguing 14 Jan 2022 (Forum)
for purpose in their write up. I want to reject vehicle under the 30 day consumer protection laws but dealer says this is wear and tear. I’ve only had it 10 days and nothing’s happened to it in that time. This car seems to be unviable to my mind but I can tell this dealer might not do the right thing. Can -
Is a replacement fly wheel covered by my warranty? 14 Jan 2022 (Ask HJ)
I bought a used 2017 Audi A6 Avant in April 2021 with 29,000 miles on the clock from a main dealer. It's now January 2022, the car has a mileage of 45,000... -
My car has developed a fault, what are my rights? 10 Jan 2022 (Ask HJ)
I recently bought a 2014 Subaru WRX STI from a secondhand dealer, which came with a three-month engine and gearbox warranty. A week later, there was a... -
Garage trying to buy back faulty car at a reduced rate, what are my consumer rights? 4 Jan 2022 (Ask HJ)
I recently purchased a 2015 DS3 from a garage and noticed it was drinking oil within a couple of weeks of driving it. I have returned it to the garage...