Refine by channel:
Ask HJ (1186)
Forum (189)
News (68)
Article (17)
FAQs (3)
productReview (3)
Sort by: Relevance | Newest first | Oldest first
-
CONSUMER RIGHTS: How do I reject a vehicle or get compensation for problems with a car? (FAQs)
That doesn’t stop you using all of them, but if the car goes wrong after 6 months you need Clegg. A new statute called the Consumer Rights Act 2015 came into effect on 1st October 2015, giving car buyers the right to reject a faulty car within 30 days and ask for a full refund. This differs from the previous protection afforded to consumers under the Sale of Goods Act, which the Consumer Rights Act replaces. The Consumer Rights Act 2015 covers all goods but is of particular interest to car buyers , given the significant cost of purchasing a car and the subsequent impact if things go wrong. -
About The Good Garage Guide (Article)
Therefore, the very first reviewer of each garage triggers each profile page on The Good Garage Guide. The internet makes it possible for consumers to share their views about their consumer experiences. And they do that extensively - not just on review communities like The Good Garage Guide, but also on social media such as Facebook and Twitter. -
Should I service my car at a dealer? (Article)
It has become increasingly common for dealers to offer a service plan when you buy a new car. On average, around 80 per cent of new cars sold by franchised dealers come with a service plan, according to the NFDA. “A large proportion of consumers opt for service plans to have the reassurance of set monthly fees which remove the burden of large, unexpected costs,” Robinson says. To find out if a service plan is the right option for you read our guide: Are Car Service Plans Worth It? -
Cheap van finance and advice (Article)
Most of the Consumer Rights Act 2015 applies to business-to-business sales, but you do not get an automatic right to a refund. The best piece of advice we can offer is to try to settle the matter without getting legal. -
Buying and selling a van on eBay (Article)
Important: The law prevents business sellers from applying terms and conditions that infringe on your consumer rights. Consumer Protection from Unfair Trading Regulations 2008 states that the following terms cannot be applied to buyers and to do so is a criminal offence: No refunds. No sale goods exchanged or money refunded. -
Top 10: Best BBQs over £250 (Article)
Mussalla Masonry BBQ If you like your BBQ food to be somewhere between rustic and medieval, then the Mussalla Masonry BBQ should be right up your street. It’s not for the faint-hearted - you need to build it with fire cement and it’s over 2 metres tall, but it will also be a genuine feature of your garden and should last for decades. -
PARKING FINES. What are my rights regarding parking penalties for parking in private carparks? (FAQs)
He argued that the standard terms of the contract ‘ticket to be displayed at all times’ may be unreasonable in a few unusual circumstances and that all the circumstances should be taken into account in the Judges assessment of whether this came into the territory of an 'unreasonable consumer contract' as defined in the 1999 Act. He also argued that this is a consumer contract where the consumer (motorist) has no bargaining power at all. He submitted that a contractual penalty could not apply where clearly the company had suffered no loss. The Judge agreed that the parking companies had not a shred of discretion or reasonableness but that they were not obliged to have this in law and gave a judgement against the reader.The £50 penalty cost him around £170. -
How to buy a used camper van (Article)
If you bought your van from a dealer, whether that was a franchised or independent outlet, you’re covered by the Consumer Rights Act 2015. This states that goods must be ‘of a satisfactory quality’, ‘fit for purpose’ and ‘as described’. With a used van, this means it must be in a satisfactory quality for its age and mileage. -
Review: Beeline Smart Compass (productReview)
Download the free Beeline bike navigation app onto your phone and it’ll run you through the set-up process. The time-consuming bit is charging the Beeline up, but once you’ve done this it’s good for a solid 30 hours — which gives it a useful advantage over using your phone for navigation. Attaching it to your bike is a piece of cake. -
How to sell a classic car (Article)
All manner of Porsche 911s were for sale when the model turned 50 in 2014 - although this eventually lead to market saturation towards the back end of the year. Attract the right people In some ways, selling a classic is all about exposure - but it has to be the right kind. You want to make sure that as many potential buyers as possible see your car. But there's not a lot of point in advertising a classic that measures its 0-60mph time in days on a website devoted entirely to brand-new high-performance supercars. -
CREDIT HIRE: What is it and how can it affect me if I am involved in a crash? (FAQs)
O’Connor [2003] UKHL 64 , In Clark the court held that a credit hire agreement could be valid, enforceable and exempt from the Consumer Credit Act. If a credit hire agreement complies with the Consumer Credit (Exempt Agreements) Order 1989, then it is likely to be valid. This requires the debt to be paid in not more than four instalments, less than twelve months from the date of the agreement. -
Review: Dyson Pure hot+cool purifying fan heater (productReview)
What is it? With air pollution at the forefront of many consumers' minds, purifiers, dehumidifiers and air monitoring systems are more popular than ever. -
Camper van finance advice and deals (Article)
If you have paid 50 per cent or more of the total amount owed when you first bought the vehicle (this total will be in your documentation) then you have the right to return the vehicle under voluntary termination. You can do this and owe nothing more and without damaging your credit rating, although this option may make it more difficult to obtain vehicle finance in the future. -
How to buy a scooter (Article)
Don’t be afraid to test ride several scooters to find the one that works best for you. It’s your money, so get it right before signing on the dotted line. If you’re planning on taking the plunge and taking to two wheels there are some important things to consider. Before you even pick your scooter or motorcycle, you’ll need to make sure you have the right safety clothing and security equipment ahead of hitting the road. -
Buying and selling vans at auction (Article)
A search will bring up the bigger chains such as Manheim and BCA, but also look at the smaller independent auction houses as they can turn up bargains too. Ideally you should give yourself plenty of time if you are buying at auction; the right vehicle for you will come up if you are patient, but if you are in a rush you may end up choosing something that is not quite right for your needs. Most will allow you to view catalogues for upcoming sales, so you can see if the right vehicle is likely to come up. -
How to buy a classic car (Article)
You’ll need to think about that before raising your hand to bid. Know your rights Buying a car at auction isn't like buying a car at a dealer. By all means, check the fine print but most auction contracts say that you waive your consumer rights. The car is literally sold 'as seen' with no comeback. -
Classic Car Finance explained (Article)
Shalom, an Economics graduate from Cambridge University, is a Chartered Accountant with over 20 years’ commercial experience in consumer, B2B and financial services businesses. Top 10 future classics for under £10,000 Alfa Romeo 156 GTA Strap an epic-sounding 3.2-litre Busso V6 engine under the bonnet of the beautiful Walter da Silva styled Alfa Romeo 156, and you're guaranteed a future classic. -
Used Van Buying Guide: Vivaro 2001 - 2014 16 Jun 2025 (News)
This was the issue that gained the Vivaro a degree of notoriety after being publicised on the BBC’s Watchdog consumer television programme. The other big issue with the Vivaro relates to the transmission. PK5, PK6, PF1 and PF6 manual transmissions are prone to failure, due to a build issue. The pre-load on the bearings are massively over torqued, leading to failure in gearboxes with mileages as low as 20,000 miles. -
Review: Husqvarna Automower 450X (productReview)
The quality of the cut is superb, with the Automower getting right up to the edges. There will still be areas that will require a strim - usually those around fences, but these are generally patches that you wouldn't be able to get to with a standard petrol or electric lawnmower anyway. -
Cheap classic car insurance (Article)
Shop around Sure, shopping around for different quotes might be time consuming - but you may also find that a few other insurers are keen to win your business and can come up with some pretty competitive numbers. While the classic car insurance sector might not be packed with comparison websites, there are a few around.