Should I reject a vehicle or let the dealer fix it?

I purchased a 2011 Hyundai i30 diesel estate from a Honda dealer three months ago. I have begun having issues with starting. I've taken it back to Honda who have advised one glow plug has a broken tip. They are going to remove the plugs along with the injectors and have these sent away for testing etc. They advised this could be a very expensive repair and the 12 month warranty only pays out up to £2,000. The car is on finance for £4,500. I quoted the "right to reject". To which they have stated the dealership will cover the costs. However, I value your opinion whether it would be more prudent to reject than repair. I cannot afford to have a car that will have very expensive repair needed.

Asked on 27 January 2022 by Peter S

Answered by Dan Powell
The 2015 Consumer Rights Act is very clear about this: the dealer can be held liable for any serious faults that develop within the first six months. Why? Because the problems are deemed present or developing at the time of sale.

The dealer is entitled to be given the opportunity to fix the car (again, as per the 2015 Consumer Right Act). But if the dealer cannot give you a reasonable timeframe for the repairs to be completed then you may have grounds to reject the car.

Any rejection will need to be agreed upon with the dealer and the finance company.

For your rights, see:
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