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Is a cam belt covered under an extended warranty? 16 Jan 2023 (Ask HJ)
I am looking to buy an eight-year-old Citroen C4 Picasso from a main dealer. The cam belt hasn't been changed and the dealer says it is not due until 10... -
Ford Focus EcoBoost engine failure, who is responsible? 5 Jan 2023 (Ask HJ)
My engine stopped working on my Ford Focus EcoBoost and the oil light came on. The recovery man said had seized up and its a fault with the model between... -
Problems with approved used car, should the dealer handle the repair? 22 Dec 2022 (Ask HJ)
I purchased a used 67 plate SsangYong Turismo from a main dealer under their 'approved used' scheme. I also purchased their own extended warranty which... -
BMW 520d G31 turbo failure - what are my rights? 13 Dec 2022 (Ask HJ)
In June 2021 we bought an approved used BMW 520d G31 with 35,000 miles on the clock for £22,500. About two weeks ago a warning came up with a drivetrain... -
Gearbox problem which is being repaired, can we still reject the car? 30 Nov 2022 (Ask HJ)
After 15 days of car ownership the car developed a fault. It is an automatic, the gearbox would not engage any gears, whether it be first or reserve. The... -
Gearbox failure on used car - who should pay for the repair? 21 Nov 2022 (Ask HJ)
My sister bought a 2012 Ford Mondeo 2.0 TDCi with an automatic gearbox for £5150, Less than two months later and 2000 miles covered, the gearbox has failed.... -
Axle has snapped on my four month old car - what should I do? 16 Nov 2022 (Ask HJ)
I bought a second-hand Dodge (2008 model) around four months ago. The car was sold with a new MoT which had an advisory foe the rear subframe (corroded... -
Can I reject a used car for a poor repair? 25 Oct 2022 (Ask HJ)
We selected an 18 month old car from a main dealer,. It cost me £15,000 plus part exchanged by Hyundai i10. It has some slight scrapes on the front bumper... -
2018 BMW 220d Gran Tourer drivetrain problems - what are my rights? 29 Sep 2022 (Ask HJ)
I purchased a 2018 BMW 220d Gran Tourer 15 months ago with a 12-month warranty. During month 11 a problem arose with engine management light appearing... -
Bought a car with a false service history, what are my rights? 31 Aug 2022 (Ask HJ)
Just bought a lovely clean car, with “full service history”. The service history is fabricated. The two centres do not exist and the distances between... -
Can I reject a car with an air con leak? 30 Aug 2022 (Ask HJ)
I purchased a used car from an independent dealer. The same day we noticed water coming from underneath the glove compartment, entering the passenger footwell... -
Distance selling regulations - do they apply to private car sales? 3 Aug 2022 (Ask HJ)
I have read your very useful guide on consumer rights, but I still have one question - do distance selling rules apply to private car sales as well dealer... -
MoT advisories and broken air con, should the dealer pay? 23 Jul 2022 (Ask HJ)
I bought a 2016 DS DS3 Cabrio a month ago from a main agent dealer. I've taken it to a local dealer who has given it MoT advisories for the auxiliary drive... -
Is a 60-day warranty legal? 20 Jul 2022 (Ask HJ)
A national dealership is only offering a 60-day warranty, I thought that by law the consumer was protected for longer. Who is right? -
Is it normal to need a new clutch after eight year? 15 Jul 2022 (Ask HJ)
I have just had a new clutch and wing nut fitted to my 2013 Audi A3 - is this a normal fault? We bought the car 8 years ago. Is it my driving? -
Can I reject a car for a faulty CD player? 6 Jul 2022 (Ask HJ)
This week I did a straight swap for a car using my old car with a second hand car dealership. The in-dash CD player is not playing my CD which played in... -
Can I reject a car I bought online? 1 Jul 2022 (Ask HJ)
I purchased a car from an online dealer. It was delivered, had a mechanic check it over and he said it's not possible it passed an MoT in February 22 as... -
Is clutch failure covered by the Consumer Rights Act? 28 Jun 2022 (Ask HJ)
My son bought a 2015 Ford Fiesta ST180 in March 2022, paying £11,000. He purchased it from our local main dealer. He was driving home one evening and... -
Ford Fiesta EcoBoost cam belt failure, can I claim? 24 Jun 2022 (Ask HJ)
I have a 2014 Ford Fiesta EcoBoost. In October 2020, at 37,000 miles, it was fitted with a new engine free of charge by Ford because there were apparently... -
Buying a car online - why do I have to pay upfront? 8 Jun 2022 (Ask HJ)
I'm in the process of buying a car from a large car supermarket firm based in England.They have no outlets in Scotland so I have not yet physically seen...