Problems with approved used car, should the dealer handle the repair?

I purchased a used 67 plate SsangYong Turismo from a main dealer under their 'approved used' scheme. I also purchased their own extended warranty which is on top of the three month one they offer. This warranty can be used at any VAT registered garage. They also offer a 14-day money back guarantee.

We collected it from the dealer and within 20 minutes, on the way home, the engine management came on. We immediately informed the sales person that did the handover by email who advised they would sort it.

I then tested the four wheel drive performance and found that despite the dash light indicating all was well, there was no drive to the front wheels. Also, the heated seats weren't working.

I decided that due to the growing list of problems I'd drop the car off early to give them more time to resolve the issues.

They dealer rang me to say that they had the parts on order to sort the heated seats but that they didn't have the expertise to repair the four wheel drive fault which had been confirmed by their mechanic.

The service team then advised that I (yes, me) should book the vehicle in to a SsangYong dealer or a 4x4 specialist and to come and collect the vehicle (it drives OK in two wheel drive) I've decided not to collect it and have informed them. I feel, at the very least, they should be managing the repair. Am I being unreasonable in thinking this?

Asked on 22 December 2022 by Mattapacca

Answered by Dan Powell
The dealer should repair the car or give you your money back.

Given the list of problems, I would be inclined to reject the car and ask for a full refund as per the 2015 Consumer Rights Act.

For your rights, see:
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