Gearbox problem which is being repaired, can we still reject the car?

After 15 days of car ownership the car developed a fault. It is an automatic, the gearbox would not engage any gears, whether it be first or reserve. The dealership told us to find a garage to repair which has taken weeks and weeks. We eventually found a garage and they’ve said it needs a new flywheel and clutch at the cost of £1,500. As we found the issue on the 15th day of ownership and notified the company do we have the right to reject the car still?

Asked on 30 November 2022 by Luke A

Answered by Dan Powell

The 2015 Consumer Right Act gives you the right to reject the car if a fault is found within the first 30 days. However, given that you've already accepted the offer of a repair, you will now need to give the dealer the opportunity to put this problem right.

The dealer is liable to pay for the repair. If the repair is not successful, you will be within your rights to reject the car and ask for a refund: www.honestjohn.co.uk/how-to-reject-a-car-your-cons.../

Tags: rejecting a car consumer rights gearbox issues

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