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• BMW X3 - Faulty car, dealer ignoring me 1 May 2024 (Forum)
  £2350 The dealer has been ignoring me since before Easter. I have now sent him yet another email (he reads his emails as he did respond to me initially) stating that I require him to act under the Consumer Rights Act 2015, and that he has the choice to repair, or take back the car. The RAC
• Delay in fixing car 15 Apr 2024 (Forum)
  if I would be entitled to any sort of compensation towards the cost of the eventual repair as it has left me without a car for months and the quote for the repair was over £700! Not sure who to ask ie omburdsman about any consumer rights…
• VW Polo - Advice Needed For The Best Possible Outcome 6 Apr 2024 (Forum)
  citing Consumer Protection that the onus is on him to prove it didn't already have a fault or wear already in the engine things got a little heated and we left with him stating 'It's the end of the week, lets leave it there, nothing will happen till next week now' The following day, which
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  Is my Kia 7 year warranty valid? 4 Apr 2024 (Ask HJ)
  I have just purchased a 2020 Kia Stonic advertised with remainder of 7 year warranty. On checking the service record it has not maintained the Kia service...
• Has the dealer breached the law and what can I do? 3 Apr 2024 (Forum)
  and was repaired (perhaps poorly). After doing some research, I believe I'm covered by consumer protection legislation. The Consumer Rights Act 2015 requires vehicles to be of satisfactory quality, fit for purpose, and as described. Otherwise, I have the right to reject the vehicle within 30 days
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  Are car dealers who operate by appointment only legitimate? 27 Mar 2024 (Ask HJ)
  I've heard about car dealers who operate by appointment only and are usually home-based and claims it pre-dates the pandemic/lockdown push to work from...
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  Can my son reject a van he bought last August? 12 Mar 2024 (Ask HJ)
  My son bought a 19 plate Citroen van from a Citroen dealership in August 2023 with a year warranty. Upon buying it was kept for two weeks whilst they fixed...
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  I have been waiting four months for my Toyota mud flaps, what are my options? 26 Jan 2024 (Ask HJ)
  I purchased a new Toyota Yaris Hybrid in Sept 2023 and am very happy with the car. My order included supply and fitting of mud flaps. On collection I...
• Honda Civic 2017 - My rights? - Engine failure 15 Jan 2024 (Forum)
  in it. No warranty Reading the consumer rights act 2015 it seems I could have some recourse with the Car S and expect that they repair it as its within 6 months of buying it. It appears its not a wear and tear type issue for a timing chain to break at 45k. Since I started writing this the Car
• Audi A1 - Advice needed: Engine went within 6 months 8 Jan 2024 (Forum)
  be covered under the extended warranty. So I could be liable for this.   I only had the car for 6 months and driven it less than 1500 miles when it broke down.  It fell within the 6 months under the Consumer Rights Act, so I understand that the onus is on them to prove
• MINI Clubman - Dealers selling privately 29 Dec 2023 (Forum)
  was advertised as private and i viewed and bought the car at his home address. He did not state he was a car dealer, in fact he said he was a barber!   Im not sure if this is a criminal matter as in fraud or a civil matter as in consumer rights act? Any advice?   Thanks.
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  The cambelt in my Citroen has deteriorated despite only owning the car for seven months, what are my options? 29 Nov 2023 (Ask HJ)
  I have a Citroen Grand C4 SpaceTourer. It was registered in March 2019, and I bought it second hand in April 2021. A few months ago, the car cut out and...
• Peugeot Partner - Vehicle won't start in garage after MOT&Service 27 Nov 2023 (Forum)
  way or another? Does it come under Consumer Rights? Are they liable for the costs over & above the works we asked for, the service & the MOT?
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  My brand new Alfa Romeo has developed a gearbox fault, what are my next steps? 17 Nov 2023 (Ask HJ)
  Our 1 week old Alfa has been diagnosed with a gearbox problem, what should I do?
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  Can my daughter reject her faulty car? 17 Nov 2023 (Ask HJ)
  My daughter bought a Mokka X Elite on the 7th August, after six days the engines management light came on. She contacted the garage who after a discussion...
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  Can I reject a car that does not have a full service history as advertised? 1 Nov 2023 (Ask HJ)
  I have recently purchased a car from a National Car Dealership under the distance online regulations. The car was delivered last week just before I was...
• Renault Clio - Faulty vehicle 8 Oct 2023 (Forum)
  recon gearbox and a new clutch and flywheel again. I told the garage that I have done less than 600 miles in the car, and that I had given them an opportunity to rectify the gearbox already, but now I believe the car is not fit for purpose and I want a full refund under section 24 of the consumer
• Renault kadjar - Turbo failure on low mileage car Consumer rights? 16 Sep 2023 (Forum)
  .    This is something I read on Graham Hills blog. It was posted in 2014 so he refers to the Sales of goods act which changed a year later to Consumer rights act 2015. You can Google it which is interesting.  In the car industry I would suggest that 95 times out of a 100 the ‘goodwill
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  My son's new car has developed problems already, what are my rights? 30 Aug 2023 (Ask HJ)
  Hello HJ, my son purchased a 2020 Peugeot 208 GT Line from a local non-franchised dealer. The vehicle was registered on 13 August 2020 and has done around...
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  Does a dealer have to say if a car is an ex-hire car? 21 Aug 2023 (Ask HJ)
  Bought a two year old Peugeot with two previous owner from a main dealer just a few hundred yards from my house. After I had the car serviced I checked...