My son's new car has developed problems already, what are my rights?

Hello HJ, my son purchased a 2020 Peugeot 208 GT Line from a local non-franchised dealer. The vehicle was registered on 13 August 2020 and has done around 12800 miles. It was sold with a new MOT and fresh service. After 5 days and approximately 120 miles the oil warning light has come on and my son has topped it up with half a litre of oil. I have read there may be an issue with the wet cam belt. I have notified the dealer via email and will contact them again next week after the bank holiday.

Could you please advise me of what my son’s rights are in this case and on how to approach the dealer. There is a 3-month dealer warranty and he purchased an extended 3 year warrant as the car is now just out of manufactures warranty.

Asked on 30 August 2023 by Alex McDonald

Answered by David Ross
You can read more on how to reject a vehicle here: but in brief you should give the dealer at least one opportunity to repair the fault under warranty, but if this is not completed you may be able to reject the vehicle and receive a refund. Keep a copy of all correspondance and communication with the dealer, and you should also read closely any documentation you have relating to the sale and the warranty.
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