What can I do about a warranty that has denied my claim?

When I bought my Mercedes E-Class a couple of years ago I took out a Mercedes warranty policy. Last week my centre console packed up. Mercedes took the car in at their Hindhead garage and identified the...

Can I get support from Ford over my wet belt failure?

The wet belt has gone on my 23 plate Ford Transit Custom. My warranty is up but is there any way I can get a good will payment from Ford and how do I go about it?

Was I overcharged for repairs?

In early December 2024 I had a fair amount of work done to my 2012 Ford Mondeo Estate2.0 TDCi - track control arm, suspension arm bolt kit rear bolts/washer/nut, rear subframe bushes, rear stabiliser link...

Can we reject a faulty used car we recently bought?

My niece bought a 2016 Juke a few months ago. This week her orange engine management light lit up. She contacted the warranty company (warranty bought with the car) who advised her to go to a named garage...

How long should a battery last?

I fitted a new Varta blue dynamic battery to my wife's 2010 Hyundai i10 in March 2001 after the original fitted 10.75 year old Exide battery failed. Although the new battery came with a 4 year warranty...

The cambelt in my Citroen has deteriorated despite only owning the car for seven months, what are my options?

I have a Citroen Grand C4 SpaceTourer. It was registered in March 2019, and I bought it second hand in April 2021. A few months ago, the car cut out and a fault came up "Oil Pressure Fault" (it cut out...

My son's new car has developed problems already, what are my rights?

Hello HJ, my son purchased a 2020 Peugeot 208 GT Line from a local non-franchised dealer. The vehicle was registered on 13 August 2020 and has done around 12800 miles. It was sold with a new MOT and fresh...

Are worn brake discs an MoT failure?

My car passed an MoT in early June this year. Six weeks later a main dealership inspected it (as part of service) and told me the front 2 brake discs were both 90% worn. I probably did less than 200 miles...

Are Volkswagen infotainment failures common?

Our VW Golf Mark 7 infotainment system is completely dead. VW have charged us for diagnostics and say the unit needs to be replaced. They initially quoted £2700 though this has since been reduced to £2300....

The pre-sale service on my new car was not carried out, can Trading Standards help?

I bought a Honda HRV from a dealer who said he will give the car a full service and stamped the service book accordingly pre sale. Having got the car home I found out no such service has been done at all....