I claimed via an accident management company. Upon insurance renewal, does this count as making a claim?

My car was damaged recently. I contacted my insurance and they gave me two options: claim through them and I would have to pay my excess or go through a claims management company that they deal with at no cost to myself. I chose the claims management route. The claim went through and the damage was repaired. The third party insurance accepted liability and paid all the costs. My insurance is up for renewal next year and when I look around for quotes, the sites are: 'Have you made an insurance claim in the last few years?' What do I answer there, yes or no? Also, will my current insurance company class me as having made a claim even though I used a claims management company that they recommended?

Asked on 18 June 2020 by Keith

Answered by Tim Kelly
Yes, you need to declare you have had an insurance claim in the last three years. Your insurer will not have you down as making a claim through them, but will have you down as being involved in an incident which led to a claim.
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