Hi all,

ok so i bought an 99 jeep grand cherokee from someone down the road from me about 2 months ago.... Read more

Hi All,

Thanks in advance for any help.... Read more

Does anyone have any experience with Bentley main dealers?

Sent my car away for service, MOT, two new tyres and minor paint work and the Approved Bentley dealership have made three attempts at painting the front and rear bumper and what was supposed to be a blow in to the front wings has ended up with both wings being completely repainted.

The first time round there was orange peel and believe it or not smudged finger prints on the lacquer and the chrome radiator was also badly scratched - looks like this had been caused by removing or replacing the bumper.

The second time the paint had fish eyes and there was overspray all over the car. The radiator had been machine polished and looked awful. I rejected this and decided to go to Bentley who made contact with the dealership.

It was agreed that the radiator should be replaced at a cost of over £2,500 to the dealer and once again the car was repainted and delivered to me. The TPM light was on and the delivery driver told me that because the tyres had been replaced this was a simple reset as the system needed to learn the tyre pressures.

It was raining and I couldn't see the car properly but it had been agreed that I would pay the remaining 50% on inspection and to me it looked OK. This was a mistake.

Later I noticed that all four headlamps were marked and crazed and one of the wheel arch liners hasn't been fitted properly so the dealership were again contacted. The flying B mascot is retractable as its a big Bentley and didn't stow away into the rad shell correctly so that was raised too. There was no MOT certificate with the vehicle...this was on a Friday.

I went away for a week on holiday and on the following Monday morning was contacted by the dealer principle who apologised saying how he didn't know how this could happen. He agreed to replace the headlamps, sort out the wheel arch liner, attend to the TPM which I had not managed to reset and adjust the flying B. The MOT had been found at the dealership and was posted on.

I obviously had no intention on returning the car to this dealership so was told that I could take the car to any other authorised Bentley Approved dealership. An email was sent listing the items that they would resolve and they also agreed to pay for my detailer to go over the car to improve it as much as possible. The email had a closing sentence stating that this would conclude matters once the situation had been resolved. I later emailed back stating my choice and agreed that once all was sorted we could all move on.

I returned from holiday and had been advised by the original dealership to take plenty of photos of the car before it went in for the work to the headlamps so that any further damage could be proved accordingly. When I was doing so I noticed three scratches to the rear wing and after notifying the original dealership was told that they refused to admit any liability.

As the other work had been booked in the car was taken in to a London Bentley dealership who were undertaken to fit the new headlamps, remove as much overspray as possible, look at the TPM and adjust the flying B. They insulted the car and were scathing about the paint and believe it or not found a small dent on the new radiator.

The work was completed and when I collected the car I was told that the TPM was a dead battery to one wheel and that the unit was replaced but the rest were all fine. Although it looked fine I found a further chip to the drivers door as I was leaving and although the dealership refused to admit liability, after raising this with Bentley I was offered a smart repair which I refused as this would eventually show through after time.

My detailer who has known the car for over 4 years has made his own assessment and we have both concluded that the front wings and both bumpers need to be stripped back and repainted and one wheel needs to be removed and refurbished as a result of the clumsy tyre replacement.

I took the car into a further Bentley dealership and their report has come back with a figure to rectify the issues that would make most people go into cardiac arrest. They have made it apparent that whilst their estimate does stand, they could not provide a witness statement should this be required which I do understand as they are after all a fellow Bentley dealership.

Twp weeks ago the original dealership sent someone to inspect the car and the comments that he made to me when seeing the car are not directly aligned to his written statement. Nevertheless his statement which was sent "without prejudice" highlighted issues to the paintwork and he also noted the radiator dent. In truth the report was scant with relevant information.

The situation is in dispute and whereby Bentley had agreed to attend a meeting this week to mediate, they have now withdrawn due to a Twitter comment as they were obviously wanting to keep the situation under wraps. I think I've been unbelievably patient for all this time and to me this provided Bentley with the perfect excuse to back out.

My Bentley has been in and out of dealerships for over 3 months now and the original dealership have now requested that a court approved socialist be appointed to undertake an inspection of the car which they are suggesting will provide a neutral assessment. They want me to gather 3 CV's of suitable inspectors and have suggested that we jointly appoint one and pay 50/50.

I have not refused the inspection but have requested that before this is undertaken I meet with the paint shop manager to assess what went wrong with the car when it was in their paint shop but have yet to hear back. My take is that this would then hep any assessor in carrying out his inspection so to me this is a reasonable request.

I have a copy of the original inspection sheet from when the car originally went in back in May and this indicates that no damage was found on my car and is signed by the driver. Read more

Hi All

The following is written in full acknowledgement that its difficult to accurately communicate the nature of engine noises through the medium of the typed word. ;0)... Read more

The car had 67.5% damage when hit by 3rd party, liability accepted and sorted by onsurance companies. Accident was on June 15th. Three or so weeks ago they said it will be back Weds, came and went, no car. 'waiting for a part, Fri now. on and on this goes. 'It's ready.'..back yesterday promised, no car. Took curtesy car back yesterday on their word. For two months I'm driving round a new Merc S class arranged by the ins companies...v nice too..It's totally mad. It would have been ten K cheaper by my reckoning to write mine off, not that I'm moaning because of course the settlement never gets anywhere near the true value of your car. Awaiting events.

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