Hi John, My Volvo XC60 has just had it,s second year service with only 9,400 miles on the clock. I have a 5 year pre-paid service plan; so was surprised to receive a phone call to say the brake fluid needed changing at a cost of £90.00 and did I wish to proceed. I reluctantly agreed to the work due to the safety implications, but was called back a few minutes later to say that the car was already on the road and was being delivered back to me. I agreed to phone them back to fix a convenient date for the work to be done. It gave me a chance to check the termsw and conditions of my service plan and also what was written in the, Maintenance and Service section of the Owners Manual (page 360) The second paragraph clearly states - 'change the brake fluid every other year or at every other regular service.' In my opinion this work should have been automatically carried out at this service and again in the future fourth service, without the need for any fluid tests. I contacted the garage again and sent them a copy of the relevant page from the owners manual.Having consulted with the main dealership manager, I was contacted back and told that they would carry out the work 'free of charge.' I did not labour the point, but I am of the opinion that I have already paid for two brake fluid changes and I hoped that I would not have the same situation in two years time when the second change is due. The employee could not give me that assurance. Do you think I am right and is dealership pulling a fast one on all Volvo owners when asked to pay for this work, every other service and are they exposing themselves to possible serious litigation if they fail to do the work as specified and this results in a serious incident? Having bought this to the dealership,s attention, I would hope that they check their maintenance schedules and make sure that this work is included - after all, they will not be out of pocket as the cost will be added to any service quotations; that is, if it is not already includes and this is just another garage scam. Perhaps I am being cynical? Read more

HI All

I have a chrysler grande voyager 2.8crd stowaway, a week ago i was advised i had a hole in my rad, which i couldnt afford to fix at the time, the garage gave me a radweld type stuff, i followed the instructions and now the water isnt leaking out (reservoir is full) but the temp goes up to the red, when at traffic lights it goes down to half away (after an 8 mile journey)... Read more

I read reviews of Audi cars in various places including 'What Car' and they always go on about the build quality of the interiors of Audi's. What i cannot understand is that if the interior is beautifully built,with quality materials, then why arn't Audi's at the top of the reliability surveys? Surely the quality materials are throughout the whole car. Audi should be number one with their outstanding build quality and yet companies like Ford,who are criticised for their build quality,can go on working for many years without fuss.

Backroom opinions welcome. Read more

My Kangoo central locking has taken to cycling off and on in spaits even with ignition off and key out, it used only to do this when i was driving and applied the brakes. would anyone help me to locate a likely offending component to replace.? thanks, Mike. Read more

Hi,

I'm a newbie to forums, but just wondered if anyone had any experience with issues like I currently have with my Polo GTI and the dealership.... Read more