Is your car your pride and joy, or are you ready for a change? Let us know and you could win a £300 John Lewis voucher | No thanks

DVLA plans to increase range of electronic services to increase efficiency and cut bureaucracy

The DVLA, often criticised by users of for being slow, ineffective and outdated, has launched a consulation into how it can improve services in the future.

The focus of the consultation is on how the DVLA can provide more electronic services to speed up routine proceedures. One example included in the document (shown below) is changing the Vehicle Keeper Details.

Currently a vehicle keeper wanting to tell the DVLA about a change of address must complete a section on the vehicle registration document (for each vehicle) and return this by post to the DVLA. In future the DVLA plans to allow keepers to notify them online. There would be no need to return each vehicle’s registration document to the DVLA for amendment.

In the document, the DVLA says: "The DVLA understands that the demands and expectations of customers are changing. The aim is to build service channels around what customers want (speed, accuracy and convenience). At the same time the DVLA must reduce its running costs. The key elements that will allow us to achieve this are doing things online, rationalising our estate and centralising functions at the DVLA to simplify our delivery model. This means driving forward existing services such as increasing take up of driver services online. It also means making other transactions available electronically where this is cost effective and maximising uptake by making them as user friendly as possible."

The consultation will run until Tuesday 6 March 2012.

DVLA Consultation December 2011


Add a comment


Ask Honest John

Value my car

Amount to borrow
Sorry. The minimum loan amount is £1000
To pay back over

My credit score

Best available rate 9.20%

Total repayment £8,930.17

Total cost of credit £1,430.17


48 monthly payments

Apply now

Representative example

Borrowing £7,500 over 4 years with a representative APR of 25.4%, an annual interest rate of 25.4% (Fixed) and a deposit of £0.00, the amount payable would be £239.77 per month, with a total cost of credit of £4,008.96 and a total amount payable of £11,508.96.

CarFinance 247 Limited is acting as an independent credit broker

Universal Square, Devonshire Street North, Manchester, M12 6JH