DVLA plans to increase range of electronic services to increase efficiency and cut bureaucracy

The DVLA, often criticised by users of honesjohn.co.uk for being slow, ineffective and outdated, has launched a consulation into how it can improve services in the future.

The focus of the consultation is on how the DVLA can provide more electronic services to speed up routine proceedures. One example included in the document (shown below) is changing the Vehicle Keeper Details.

Currently a vehicle keeper wanting to tell the DVLA about a change of address must complete a section on the vehicle registration document (for each vehicle) and return this by post to the DVLA. In future the DVLA plans to allow keepers to notify them online. There would be no need to return each vehicle’s registration document to the DVLA for amendment.

In the document, the DVLA says: "The DVLA understands that the demands and expectations of customers are changing. The aim is to build service channels around what customers want (speed, accuracy and convenience). At the same time the DVLA must reduce its running costs. The key elements that will allow us to achieve this are doing things online, rationalising our estate and centralising functions at the DVLA to simplify our delivery model. This means driving forward existing services such as increasing take up of driver services online. It also means making other transactions available electronically where this is cost effective and maximising uptake by making them as user friendly as possible."

The consultation will run until Tuesday 6 March 2012.

DVLA Consultation December 2011


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