Nissan Qashqai (2014–)
Qashqai has a five star Euro NCAP crash safety rating. During front impact tests, the passenger compartment of the Qashqai remained stable, with dummy readings indicating good protection for the knees and femurs of the driver and passenger. The driver dummy scored maximum points, with good protection of all body regions. Maximum points were also scored in the side barrier test with all parts of the body well protected.
The 145/90 R16 space saver spare from the previous 2007-2013 Nissan Qashqai fits and can be used with a 2014-2017 Qashqai on 18-inch wheels.
Improved interior over previous Qashqai.
Very smooth and quiet ride.
1.5 dCi emits just 99g/km of CO2 on 19-inch wheels.
What to watch out for
A/c needs regassing every 2 years at a cost of about £250 due to use of new R1234YF refrigerant. Several reports of a/c compressors packing up as a result.
No longer the market leading crossover.
Leg room in the back could be better.
1.2 DIG-T has common problems with stop/start and losing power.
Problems with CVT auto.
27-7-2014: First report of a horizontal stress crack across the screen on the 2014 Nissan Qashqai. Suspect the same as on Mazda 5 and CX-5. Because the screens are glued into place leaving an exposed edge to the glass, if a stone strikes that edge it can set up a stress fracture that gradually spreads across the screen.
22-8-2014: Report of 2000 mile Qashqai 1.6 dCi 130 suffering intermittent hesitation at 65-70mph. Dealer applied a TSB software upgrade that took 2 hours to programme in.
21-10-2014: After being voted a 'What Car' towcar of the year, ironically there is a fault with the Type Approved towbar for Qashqai preventing Nissan dealers from fitting them. Reader bought a new Qashqai 1.5 dCi in August to tow a trailer and has not yet been able to tow anything.
24-10-2014: Nissan's response regarding the Qashqai towbar issue was: "There has been a hold on the supply of Nissan Genuine Towbars however a new tow bar kit will shortly be available to order (27/10) with deliveries from 31/10."
25-10-2014: Seems to be a supply problem with the 'stepped' CVT Xtronc transmissions in Qashqai 1.6DCIs. Nissan simply says demand exceeds supply. One reader who odered an Xtronic Qashqai in April 2014 is facing delivery in December 2014.
16-11-2014: Another reader tried to order a Nissan Qashqai CVT Xtronic and the dealer told him he could not take the order. Looks like supply of the transmissions is unable to meet worldwide demand. This happened before with Nissan Juke CVT. An alternative explanation is that the CVT Xtronic was being re-engineered due to chronic unreliability problems in the previous Qashqai and Juke.
18-11-2014: Problem with Nissan Qashqai ntec+ 19-inch wheels reported. Seems that the TPMS valves upset the balance and one Qashqai was delivered with an unsightly 13 balance weights on each of the 'black diamond cut' front wheels. Suggested removing all of the weights and starting again.
25-1-2015: Perpetually faulty front ABS sensors reported on 2014 Nissan Qashqai 1.5 dCi.
10-4-2015: Second report of intermittent hesitation of Qashqai 1.6 dCi, usually in 5th gear, mirrors instance reported 22-8-2014, so probably needs dealer TSB software upgrade.
15-7-2015: Complaint that audio system of new 2015/15 reg Qashqai Tekna plays many recordings fine via the USB port but with others it scrambles the running order. Reader's neighbour has the same problem so it cannot be the way the recordings were loaded onto the USB. Cannot persude dealer to fix it.
13-10-2015: Problem reported of two Nissan Qashqai 1.6 dCi 130 4WDs slipping out of reverse gear while reversing.
28-10-2015: Report of stop start system of March 2014 Nissan Qashqai 1.2 DIG-T Acenta failing ten times. No mention of distances car is regularly driven.
10-12-2015: Complaint of annoying intermittent front parking sensor fault as reported by Mark Nichol in Our Cars: Qashqai n-tec parking sensor meltdown. Dealer told reader a software fix would not be available until mid 2016, which is plainly ridiculous when the obvious reason for the fault is moisture ingress to the sensors.
10-12-2015: Report of crack appearing in panoramic glass suroof, starting in rear off side corner, going to the middle.
18-2-2016: Complaint that electric parking brake cannot be released if car suffers a power failure for any reason. In this case the driver hit an animal on a forest road in Bavaria, the damage caused electrical failure and he was unable to move the car from the road where it was hit by another car.
5-4-2016: Complaint of new 2016 Nissan Qashqai failing to disengage cruise control by the switch or by braking and also failing to brake. No details of which engine or transmission. No fault codes found by dealer. Also radio volume control not working properly.
22-4-2016: Complaint that Nissan dealer that sold a 12k mile 2014 Qashqai to a customer in April 2015 told him 10,000 miles and a year later that the rear brake discs needed replacing at a cost of £285, later reduced to £235.
4-6-2016: Report of repeated misfire in no 2 combustion chamber of 2015 Qashqai J11 1.2 DIG-T (4 times) led to engine being replaced under warranty.
19-6-2016: Another report of problems with 2015 Qashqai J11 1.2 DIG-T. Frequently shows a message that Stop/Start function not working. Has now started to lose power whilst driving displaying issues with the chassis control and stop/ start function. 3rd time now within 3 months.
24-7-2016: Report of a/c "compressor" of 2015/65 Nissan Qashqai packing up at 7000 miles. Owner quoted 6 week delivery date for replacement compressor. Could be that as well as in the Note, Nissan has switched to expensive R1234yf refrigerant that is causing numerous problems in Notes and in Peugeot 308s.
26-7-2016: Judder reported from drivetrain of 19,000 mile 2014 Qashqai from stationary and between gear changes on long journeys when stuck in traffic. No problem on local runs about town. Dealer blames clutch, saying it is unwarranted. I blame the dual mass flysheel that should be warranted.
31-7-2016: Another a/c failure reported, this time on a 12k mile 2015 Qashqai Acenta diesel purchased in February 2016. First tried a/c in May 2016 and it didn't blow cold. Dealer took a week to repair it. Two weeks later at 19k miles it failed again. Owner told it needed a new "condenser" (not "compressor": there may be confusion between the two), and that 900 "condensers" were on back order.
17-9-2016: Report of battery failure twice in a week in a 2014 Nissan Qashqai petrol CVT (presumably 1.2DIG-T). After two RAC callouts, the dealer changed the battery. Also warned of engine noise from timing chain and to bring car in to fix the fault.
14-10-2016: Turbo of 2014 Qashqai 1.5 dCi auto failed sending shards into engine. Engine replaced under warranty.
16-10-2016: Report of 2015 Qashqai 1.6n dCi 4WD manual slipping out of reverse. Owner put in a courtesy car by dealer, but parts taking a long time to arrive.
14-11-2016: Report of a/c of April 2014 Qashqai packing up in Summer 2016 and a 3 year wait for replacement. Same leak prone R1234YF refrigerant gas as 24-7-2016.
29-12-2016: First report of intermittent loss of power from Nissan Qashqai 1.6 DIG-T engine.
12-1-2017: Further report of high oil consumption and poor fuel economy on 2014 Nissan Qashqai J11 1.2DIG-T at 23,000 miles, still under warranty at 2 years 9 months old.
23-1-2017: Report of two TSBs being carried out on first service of a 2015 Nissan Qashqai J11 1.2 DIG-T. One was for wheel arch plastic fitment and one for engine computer management system. Since the software update, IAM Member owner reports poorer fuel economy down to 33mpg from 38mpg.
21-2-2017: Report of clutch failure on July 2015 Nissan Qashqai at 10,000 miles.
11-3-2017: Report of high oil consumption of 11,000 mile 2015 Nissan Qashqai J11 1.2 DIG-T. Needed 3 oil top-ups in 6 months and 4 software updates. Other reports of this in the Renault Megane fitted with the same 1.2 engine, also called the 1.2 TCe. (Nissan later replaced the engine FoC.)
20-6-2017: Another complaint about a/c on a 2015 Nissan Qashqai Tekna. It has not been particularly effective. A recent 200 mile journey in hot sunshine convinced owner that it is totally ineffective. His local dealer tells him that a re-gas is not covered under the warranty unless there is another problem. He regards loss of gas after 2 years and 4 months, with less than 23,000 miles as a problem enough. Nissan recommends a full re-gas every 2 years with R1234yf refrigerant that new legislation by the EC has foerced them to use. This is known to be more leak pron than R134a and much more flammable.
3-7-2017: Further report of a/c failure on two 2014 Nissan Qashqai, both under 10,000 miles, just out of warranty, both with air con gone off. Nissan offered 75% contribution towards the parts. Owner still left with a £300 plus bill for each car. Same problem caused by being forced by the EC to use R1234yf refrigerant that leaks, is fammable and costs 5 times as much as R134a refrigerant to replace.
9-7-2017: More a/c problems reported with 2014/64 reg Nissan Qashqai 1.5DCI. Maybe the problem is that the Nissan a/c system was designed for R134a refrigerant and simply can't cope with R1234YF. Other problems include steering column repaired, all brake pads and discs replaced, non starter in cold weather: start button would not work so needed repair; random warning lights occasionally coming up on dash; front left parking sensor getting stuck on red, "even when we haven't touched anything" and also now have the alarm going off in hot weather.
11-7-2017: Complaint of manual transmission of 2014 (20 month old) Nissan Qashqai slipping out of reverse and supplying Nissan dealer repeatedly failing to rectify it by fitting a new transmission. None of its bodge fixed worked.
29-7-2017: Another complaint of repeated battery failures, this time in a 16 month old 2016 Nissan Qashqui. 3 x flat batteries resulting 3 x RAC callouts and 2 x replacement batteries, the second of which was replaced 2 days ago. Each event occurred after being unused for 3 or more days and the batteries were diagnosed "failing to hold charge." After extensive tests by Nissan dealers and RAC men no drain was found. The tests included "RAC man in the boot". Each battery lasted approx. 6 months. (See:17-9-2016.)
10-8-2017: Another report of a/c failure, this time on a 26 month old 2015 Nissan Qashqai. Owner did not use the a/c all year round and had a quotation from his Nissan dealer to re-gas it at a cost of £159. He was told they need to re-gas the system to find out if there are any leaks and if there is a fault they will consider part payment under warranty.
13-8-2017: Report of strange noises from Nissan Qashqai J11 1.2 DIG-T 115 N-cnct CVT purchased new on 31-3-2017. Resonating rattling grrrring noise which seems to come from the engine area could sound like a timing chain noise. The noise is not there 100% of the time but mainly at slow speed and then when accelerating slowly to 30 miles per hour. When the noise is present, take foot off the accelerator it stops, this noise is not present at high-speed. The second noise is a Whirring type noise at start-up and when driving slowly. First noise might be timing chain or waterpump related. 2nd noise might be the alternator of the E-CVT.
19-8-2017: Report of dashboard of September 2016 Nissan Qashqai 1.5 dCi rattling on the passenger side together with a vibration from the passenger door panel. The dash panel in front of the windscreen had also started to rise off its fixings. Dealer replaced the panel and said the vibration and rattle had been fixed. However, that was not the case and since then the car has been back to the dealer 5 further times with the same fault, each time returned 'fixed' after 'extensive road testing' only for the faults to recur. On the last occasion this week it was returned with the comment that the rattle is a "characteristic of this model".
1-9-2017: Report of burning smell and orange (engine shaped) warning light coming on in 2016 Nissan Qashqai J11 1.6 DIG-T at 3,000 miles. RAC tjought it was a problem with an exhaust lambda sensor. Nissan dealer thinks it might be the clutch, which would not be covered under warranty. Wants owner to guarantee to pay £800 to replace the clutch. Owner thinks the problem might be the electromechanical parking brake sticking on and causing excess clutch wear.
5-9-2017: Report of 2014 Nissan Qashqai J11 1.2 DIG-T in for service found to have excessively noisy engine and high oil consumption. Dealer asked for it back next week for checks and may fit new engine.
6-9-2017: Report of "smudgy blue line" appearing on the satnav screen of a 2015 Qashqai 1.5 dci Ntec.
13-11-2017: Report of engine of 2016 Nissan Qashqai J11 1.2 DIG-T cutting out completely at 60mph on two occasions. Dealer "re-booted" the ECU after the first time. Is now checking it a 2nd time. See: 11-3-2017 and 4-6-2017.
14-11-2017: Problems with 2016/65 reg Nissan Qashqai 1.6 dCi 130 have included; corrosion under the lacquer of the diamond cut alloy wheels which saw two alloy wheels being replaced at just over 1 year old. The battery failed in summer 2017. In October it had the Mass Airflow Sensor replaced as it had started dropping power, and the air conditioning required regassing (R1234YF) at a cost of £150 as there was no gas left in the system, yet supposedly no leaks in the system either. Now the lacquer has stated to bubble on one of the two wheels not replaced last spring. In addition the air filter housing is held together with self tapping screws! These screws were fitted by the dealer in an apparently crude attempt to stop the air filter housing from vibrating and buzzing, something. The original plastic clips have now been fretted away to dust, and so the housing now needs replacing too.
19-11-2017: Report of 2017 Nissan Qashqai burning out its clutch and damaging its flywheel after 3,000 miles. Owner blames the electromechanical parking brake 'auto-release' not releasing quickly enough.
29-11-2017: Report of 2015/65 Nissan Qashqai J11 1.2 DIG-T Tekna on 19-inch 45 profile tyres needing new front tyres at 14,000 miles. (The 215/60 R17 tyres on 17-inch wheels last around 30,000 miles.) Also having used 3 litres of oil in 14,000 miles.
4-12-2017: Report of 2015 Nissan Qashqai J11 1.2 DIG-T Tekna needing a new engine.
8-12-2017: Report of 2014 Nissan Qashqai J11 1.2 DIG-T Acenta Premium suffering excessive oil consumption and loss of power. Owner eventually told engine needs replacing due to piston ring slotting failure spotted from a compression test. Car went out of warranty Feb 2017 and Nissan has refused any liability. Owner advised to sue on the basis of a "fundamental fault" using the evidence of other reported failures.
19-12-2017: Battery failure reported on 2016 Nissan Qashqai.
21-12-2017: Electrical glitches reported with 2014 Nissan Qashqai bought used from a Nissan dealer in August 2017. Front warning sensor sometimes goes of when driving, has been rectified once, but has now happened again. Sometimes when stopped and on taking the key out of the ignition the doors will not open and the alarm goes off, on putting the key back in and turning on the electrics the alarm stops and owner can open the door.
15-1-2018: 3rd service of 2014/64 Qashqai J11 1.2 DIG-T showed oil loss of 1.5 litres over 12 months (owner evidently did not check oil between services). Car now at 37,500 miles, still under warranty until February 2018. Owner told to bring it back for checks after 3,000 miles.
15-1-2018: Report of clutch and dual mass flywheel failure on ex-demo 2016/66 reg Nissan Qashqai 1.6 DIG-T 163 at 5,500 miles. Car was bought in June 2017 at 2,000 miles. Dealer wants £2,000 to replace clutch and DMF. Failure could have been due to be failure of the engine crankshaft oil seal, the gearbox input shaft oil seal, the clutch slave cylinder, or the driving of the car, either by the buyer or the various people who drove it before her.
17-1-2018: Report of engine failure of 2014 Nissan Qashqai J11 1.2 DIG-T at 49,500 miles, 7 months after purchase from an independent dealer. Car had full Nissan service history. Owner went to start it only for it to start up no warning lights, nothing showing up anything is wrong, but a rattling noise from under the bonnet and a strong fuel smell. Went for a run around the block, turned off and then wouldn’t start. Rang recovery who have towed it to a local garage they rang me today to tell me it’s: Pistons, Timing chain jumped, Cylinder damage, Catalyst damaged, Fuel pressure regulator damaged. It needs a new engine.
28-1-2018: Report of Connect system in 2015 Nissan Qashqai continually rebooting.
30-1-2018: Complaint of DPF warning light coming on in dash of 2015 J11 Nissan Qashqai diesel that has a full Nissan service history and is regularly driven decent distances. Owner told that the Diesel Particulate Filter is blocked and needs a forced regeneration at a cost of £480.
4-2-2018: Report of "large number of problems" with 2015 Nissan Qashqai 1.6 DIG-T, now at 30,000 miles. "In the last 3 months the gears have stared crunching when changing quickly from 2nd to 3rd gear. In order to prevent the crunching I need to feel the gear gently into 3rd or allow revs to drop right away before engaging 3rd." Suspect failing synchromesh rings.
14-2-2018: Report of failure of XTronic CVT transmission of 2016 Nissan Qashqai Acenta 1.2 DIG-T at 12,000 miles. Replaced under warranty.
15-2-2018: Report of turbo failing on 1.5 dCi K9K engine of November 2014 Nissan Qashqai at 57,000 miles. Out of warranty. Independent garage bill of £1100.
25-2-2018: Report of Stop/start system fault showing on dashboard of 2016 Nissan Qashqai 1.5 dCi 110 Start/Stop Tekna 5dr SUV Manual. Battery has probably lost capacity.
17-4-2018: Report of turbo and engine failure in used 2014 Nissan Qashqai J11 1.2 DIG-T prior to used purchase from Nissan dealer. Nissan replacing turbo and engine.
23-5-2018: Report of battery failure in 2016 Nissan Qashqai. Owner noticed that RAC van carried replacement Nissan batteries and was told there had been a faulty batch of batteries fitted to Qashqais in 2016. Battery replaced at no cost to owner.
13-6-2018: Intermittent but severe "clutch judder" reported from 2014 Nissan Qashqai 1.2 DIG-T at 30,000 miles. It happens in traffic jams or when the clutch is operated continuously. It is ok from cold and normal driving. Driver cannot feel the judder through the clutch pedal. The judder makes whole car shake. Turned out to be a failing dual mass flywheel. The internal cushion spring was weak on anti-clockwise v/s clockwise movement, clutch disc 50% worn, pressure plate ok. Total cost £1,350
11-7-2018: Report that January 2016 Nissan Qashqai needed an R1234YF regas because its a/c system with a capacity of 500mg was down to 116mg. This cost £250, not the £60 for an R134a regas which the system probably would not have lost anyway.
11-7-2018: Report of series of disasters with 2016 Qashqai J11 1.2 DIG-T Tekna. Returned twice for front sensor faults; the turbocharger disintegrated and was replaced; then, at its two-year service, there was no oil in the engine, so was recalled after three months. Then on a bright summer’s day the battery drained, and had to be replaced. And on its recall the oil had to be topped up again, and the timing chain replaced.
11-8-2018: Report of 2016 Nissan Qashqai J11 1.2 DIG-T suffering a failed battery despite 55,000 miles that should have kept it well charged. Now has a rattly timing chain needing replacement under warranty..
17-8-2018: Engine failure of 2016 Nissan Qashqai J11 reported. Occurred in April 2018. Took 8 weeks to obtain and replace the engine under warranty.
20-8-2018: Report of 2015/65 Nissan Qashqai rolling down an incline and crashing into a neighbour's car and garage after the electromechanical parking brake had been applied. Qashqai was later found to need a new battery, which was replaced under warranty. It could be that there was insufficient charge left in the battery to fully operate the hub motors of the electromechanical parking brakes.
28-8-2018: Report of "white squiggly lines" appearing under the lacquer of the alloy wheels of a 2015 Nissan Qashqai still under the 3 year warranty. Owner thinks there has neen no stone damage to cause this.
31-8-2018: Explanation from reader of reason for battery failures on Nissan Pulsar, Qashqai, Juke etc. Battery failed in reader's Pulsar 1.6 DIG-T without warning at 2 years old and 13,000 miles. The breakdown guy explained it is a known issue with Nissan Pulsar, Qashqai, Juke etc. fitted with Renault engines. Nissan changed the charging software from the original on the Renault supplied engine. This revised software results in a more aggressive charging cycle under certain conditions related to Stop/Start. The original Renault battery (Fiamm manufacture) is not robust enough for this aggressive charge. Nissan has authorised the breakdown company to fit a new stronger (Varta) battery under warranty.
17-9-2018: Report of clutch failure on 2016 Nissan Qashqai J11 1.2DTG-T Tekna at 25,000 miles. Dear says no evidence of manufacturing fault. Expected bill £900 +.
1-10-2018: Report of electrical problems with 2015 Nissan Qashqai, probably caused by a bad battery: Audible siren warning with all function warning lights on dash illuminated, then disappearing quickly. This has happened twice on the same stretch of quiet country road. Suspected some electrical interference, but no pylons in the area. On two occasions, when starting the car the brake pedal could not be depressed at all and the engine did not respond when the starter button was pressed. This even happened on the day owner collected the car from the Service Dept of the local Nissan dealer (the car had been recalled by Nissan for a computer check). On both times owner waited a few minutes and the brake pedal released and the engine started immediately. The car has been checked over by Nissan twice in its first year and no problems were hightlighted by their computer checks. Today owner had to call out Nissan Assist as could not depress the footbrake and with the dash stating systems failure. The engineer who came said it looked like a battery problem and used jump leads and the engine fired immediately. He also said these cars have battery problems.
14-10-2018: Report of complete loss of power from 1.6 dCi engine of 2015 Nissan Qashqai in July 2017. Owner asked for this to be checked at MoT/service in July 2018 and has just received a text from the dealer asking him to bring the car back in for the issue to be addressed. .
20-10-2018: Report of brake discs of 2016 Nissan Qashqai Tekna dCi CVT (bought used in January 2017) corroding severely by 20,000 miles. Replacement brake discs and pads quoted at £537.28. Supplying dealer had closed but via another dealer Nissan turned down a warranty claim citing proximity to the coast and salt laden air as the reason for the corrosion.
22-10-2018: Report of another 2016 Nissan Qashqai requiring new rear brake discs and pads at 18,000 miles.
8-11-2018: Towbars cannot be fitted to WLTP compliant Nissan Qashqai diesels because of the location of the AdBlue tank.
19-11-2018: Report of clutch failure of March 2017 Nissan Qashqai 1.6 DIG-T N-Vision at 15,000 miles. Have been a burning smell after its first service at 12 months old that cost the owner £600 for various checks. Owner had to pay £1,800 to get the car back with a fresh clutch and dual mass flywheel.
11-12-2018: Report of Infotainment unit of April 2015 Nissan Qashqai N-Tec + failing intermittently at 60,000 miles. The audio unit has started cutting out for short periods. The whole unit (inc SatNav, etc) shut down on one occasion and restarted itself. On a couple of occasions it has failed to recognise its paired phone. All problems are temporary and resolve themselves after a short period (a minute or two at most) or on re-starting. Owner told by Nissan service centre that they 'recommend' fitting a new unit. Nissan will contribute 50% of the parts cost, but this still leaves owner having to pay £1,050.
22-12-2018: Report of "strange noises" from J11 1.2 DIG-T engine of 2015 Nissan Qashqai. Dealer found no oil in engine. Flled it up FoC with intructions to check dipstick regularly. 2 weeks later it was empty again. Diagnoses as a misaligned timing chain which was corrected, but engine continues to use oil at a prodigious rate and dealer has told owner a new engine is required, but Nissan refuses "pont blank" to entertain anything towards the cost.
29-12-2018: Report of cruise control sticking on and autonomous emergency braking failing to work on new Nissan Qashqai (3 weeks old), resulting in a minor motorway fender bender. Autonomous emergency braking also spuriously slammed the brakes on when the car was attempting to enter a motorway from a slip road possibly caused by a low flying bird being picked up by the radar).
18-1-2019: Owner of December 2018 Nissan Qashqai (above) in which the cruise control apparently refused to disengage still insists it was not driver error despite extensive tests by the dealer showing no fault.
31-1-2019: Report of clutch and dual mass flywheel of October 2015 Nissan Qashqai 1.6 DIG-T N-Tec failing after 17 months at 6,180 miles. This was eventually replaced FoC, but the new clutch and DMP failed at 14,200 miles. Owner says he has a friend with the same model and engine, the clutch/flywheel in which failed at just over 6,000 miles and was replaced by Nissan FoC. His car is a 2017. See 19-11-2018; 4-2-2018; 19-11-2017.
1-2-2019: Report of stop/start battery failing in September 2015 Nissan Qashqai petrol model CVT in October 2018. RAC diagnosed faulty cells and changed the battery. "The RAC man said this was always happening, particularly with stop/start models and they keep a supply of replacement batteries with them. The new battery cost £210."
4-2-2019: Report of auto stop/start failing on 2018/68 Nissan Qashqai 115 DIG-T. Dealer told owner that a software update is required even though they corrected the problem and it has been functioning correctly. This probably addresses the well-known problem with the batterties.
12-2-2019: Report of clutch failure of June 2017 Nissan Qashqai 1.6 DIG-T 163 at 14,000 miles. Nissan unsympathetic. Owner has retained the failed parts.
15-2-2019: Complicated report of November 2016 Nissan Qashqai J11 1.2 DIG-T CVT c ausing problems for 2 years, firstly with intermittent CVT transmission fault that Nissan cannot identify. Also, from April 2018 at 19,000 miles, had huge unexplained oil loss. No oil light warning. Needed 3.5 litres of oil. Dealer replaced the timing chain in September 2018 at 25,000 miles. Oil and filter replaced again. December 2018 had service at 29,000 miles. No service light had ever come on in two years. Now engine needs replacing. Nissan initially refused to replace engine due to 2 year gap between servicing (despite the oil and filter changes), but will now replace it if owner pays the labour. In short, the car is just over two years old and in the first two years has been back at least 15 times for gear box fault and rumbling noise from the engine problem this has been happening since April 2018.
9-3-2019: Report of owner parking 2015/65 Nissan Qashqai on a level surface with engine running, handbrake on and in neutral. Two minutes later, car drove off by itself, then rolled down a 300 metre steep hill causes a lot of dmage and wrote itself off.
13-3-2019: Report of MoT advisory of "slight surface corrosion to sump and suspension components" of 2014 Nissan Qashqai.
2-4-2019: Report of 2016 Nissan Qashqai J11 1.2 DIG-T using 3 litres of oil and knocking in December 2018. By February 2019 theoil was once again low. Taken to supplying Nissan dealership and owners informed of problem with piston rings. Engine replaced under warranty at cost to dealer/Nissan of £4,000. Owner states that the same thing happeed to his son's Qashqai 1.2 DIG-T purchased at the same time.
24-4-2019: Report of December 2018 Nissan Qashqai 1.5 dCi "constantly stalling and loses power when accelerating". Nissan dealer acknowledges the problem as being due to the Adblue but says there is nothing he can do as it doesn’t show up as a fault in the diagnostics. Advised me to contact Nissan customer whose eventual response was that it is a ‘characteristic’ of the car rather than a fault and nothing can be done about it. This is reason to reject the car.
25-4-2019: Issue reported with infotainment and satnav using of 2015 Nissan Qashqai J11 N-TEC 1.2. Continual power loss on all the sat nav kit , including loosing screen, radio, and bluetooth. Fault reported December 2018. Complete unit removed by the dealer service department, and sent away for repairs and refitted but the problem remains. Dealer has been told by Nissan that the problem is caused by the radio searching for the correct frequency, and that it is a software problem. As a temporary fix Nissan suggested: on the DAB LIST remove BBC Radio 1 from position 1 and replace with Virgin Radio; Also remove TA the traffic announcer channel. But neither are any help. See 11-12-2018.
30-4-2019: Another report of issued with Nissan Connect units. The combined Satnav/DAB/Bluetooth Connect unit has a fault, which according to a reader's Nissan dealership, is affecting “1000’s of cars across the UK”. The problem with his 2015 Qashqai started in summer 2018, with the Satnav constantly rebooting and the radio switching on/off intermittently and the Bluetooth phone connection malfunctioning. The car was just out of warranty. However, Nissan updated the software free of charge. This seemed to resolve the problem. But after about 6 weeks the same issues started again. Since at this point, the car was 6 months out of warranty, owner was quoted £3,000 to install a new Connect Unit, however “as a gesture of goodwill” this would be reduced to £1,500. After appealing this to Nissan UK, they agreed to replace the unit free of charge and this was done in mid-January 2019. The replacement unit worked satisfactorily for about 3 months, before starting to “crash” again. Owner contacted Nissan, Aylesbury again in early March 2019. They stated that the problems with the Connect units are “a nationwide fault, with no know fix”. Nissan is apparently “working on it” but there is no date available for release of a software patch. Nissan Aylesbury has “a long list of owners” with cars affected by this problem. Owner advised to “just live with the problem” until they contact him. Nissan Aylesbury stated that the problem is “atmospheric” (i.e. some form of unknown radio signal interference). Other Nissan owners have also been told that the cause is a radio transmitter near Dover and also have been given no scheduled date for a resolution. Some owners have had their Connect units removed by Nissan (leaving a large hole in their dashboards) for return to France for repair (in some cases they have been removed for periods of up to 3 months), but still malfunction when re-installed. See these forum threads for further confirmation regarding the seriousness of the issues: https://www.qashqaiforums.co.uk/viewtopic.php?t=7948&start=20 We didn't start receiving reports of this issue until December 2018, but it does tend to indicate that infotainment systems that had been okay until August 2018 must be affected by some kind of electromagnetic interference. If that is the case it might be that something is being transmitted by someone that does not comply with the EMC Electromagnetic Compatibility Directive 30124/30/EU, or that Nissan's Infotainment system does not comply: https://ec.europa.eu/growth/sectors/electrical-engineering/emc-directive_en /
1-5-2019: Further report that 2016 Qashqai keeps losing the sat nav signal. Sometimes can travel 50 plus miles and all is OK and other occasions can only go 3 or 4 miles before the screen goes blank and then resets after two or three minutes. If driver has a route planned it sometimes recovers and asks if he wants to continue and sometimes it needs reprogramming.
8-5-2019: Another complaint of infotainment issues on Qashqai. DA B radio cuts out after about 10 minutes for about 1 minute, the sat nav reboots itself and Bluetooth cuts out during a conversation. Apparently, Nissan UK are aware of a global issue with the Nissan Connect system.
16-5-2019: Report of Chassis Control warning and failure icons including stop-start warning icon in 2014 Nissan Qashqai Accenta Premium 1.5 diesel in late November 2018 during cruising on a motorway. Engine lost power and would not accelerate. This was fixed by Nissan by fitting a new pressure pipe and sensor. Everything was fine until last weekend where 100 miles along the M4 to Wales when a very similar Chassis Control warning was displayed. Engine lost power and spluttered when trying to accelerate. Limped on around 50mph for another 50 miles and stopped at a service station. When starting the car again most of the warning icons had gone and the engine behaved normally. Car completed journey that day with just a problem icon displayed. Two days later car still drove normally and all the warning icons had disappeared. To date has completed around 300 miles including the 170 mile return journey with no problems or icons.
9-6-2019: Another report of "CHASSIS CONTROL SYSTEM FAULT" icon lighting up on the dash of a 2014 Nissan Qashqai 'Premier'. Local garage had no idea what to do. Nearest Nissan dealer wanted £140 an hour 'Diagnostic Test' to investigate.
14-6-2019: Further complaint about infotainment system issues on a 2016 Nissan Qashqai 1.6 dCi 130 4WD Start/Stop Tekna, still under 3 year warranty. The radio cuts outs locking the radio screen. Nissan dealer recently investigated and loaded some software updates. On collection owner told if they did not resolve the issue a new radio module would be required under warranty. The upgrades did not work so owner asked for a new module under warranty. Owner promised a call back after 5 days to confirm. After the 5 days no call back so owner phoned Nissan dealer to be told Nissan was bringing out another software upgrade which needed to be installed before any warranty replacement could be approved. Dealer advised that software patch from Nissan will be available w/c 17-6-2019
6-7-2019: Report of hesitations and surging from engine of 2016 Nissan Qashqai 1.6 DIG-T 163 manual at 28,400 miles, first noticed and raised when car was under warranty. Became more noticeable after car's 3rd year service. Surge in acceleration more significant. Exeter Nissan has been very helpful so far. We suspect either turbo actuator or turbo bearing if not getting enough oil due to coking up of oil feed pipe.
15-7-2019: Hesitations and surging reported above (6-7-2019) was found to be due to Dual Mass Flywheel and clutch failure on 2016 Nissan Qashqai 1.6DIGT at 28,800 miles. Dealer quoting £1979.66 to replace both, even though the fault first occurred when the car was under its original 3 year warranty and an extended warranty still applied covering all parts and components supplied by Nissan which prove defective in materials or workmanship.
19-7-2019: Report of Xtronic CVT of 2014 Nissan Qashqai 1.6 dCi holding its gears until 4,500rpm. Independent transmission centre did some tests and said the transmission was fine.
13-8-2019: After stop/start battery of 2014 Nissan Qashqai 1.6 dCi 130 Xtronic was recharged from flat "the stop start button no longer recognises the intelligent keys."
27-8-2019: Report of high oil consumption in 61,000 km 2015 Nissan Qashqai J11 1.2 DIG-T. After the last service the garage pointed it out to owner and asked him to return to get the levels checked after 500km, 1,000km, and 3,000kms and today they say it has used 1.5 litres of oil. They have done a compression test and sent off the details to Nissan for a warranty check and will let owner know in a few days if he needs a new engine.
22-9-2019: Report of September 2015 Nissan Qashqai 1.6 DIG-T failing MoT emissions test at its 2nd MoT at 20,000 miles.
10-10-2019: Report of 2017 Nissan Qashqai J11 1.2 DIG-T Acenta jumping out of gear and driver having difficulty selecting reverse. Then it began cutting out. Diagnosis is that there is a problerms injector byt dealer does not know which one and Nissan will not pay for all four.
26-10-2019: Report of all four windows of 2018 Nissan Qashqai opening by themselves several times when owner is absent from the car. He doesn't think it's caused by the global windows function being activated by sitting on the key. So could be moisture getting into the locking and windows ECU inside the driver's door of the car.
26-10-2019: Faulty CVT transmission reported on 2015 Nissan Qashqai.
2-11-2019: Further report of radio problems, this time with a 2015/65 Nissan Xtrail Tekna. Cuts out the radio signal on both FM and DAB from time to time for around 30 seconds to a minute. Sometimes shutting down completely and rebooting. Owner travels up to Scotland from time to time via the M25. M11 and A1 where it happens about 10 times. (More of this at: 14-6-2019; 8-5-2019; 30-4-2019; 25-4-2019.)
5-11-2019: Report of free engine replacement in October 2019 in 2015 Nissan Qashqai J11 1.2 DIG-T Acenta X-Tronic at 29,000 miles. Car originally purchased from Nissan dealer in January 2018. Since engine was replaced on 6 occasions the car has juddered severely at about 10mph and refused to accelerate. The juddering ceases when the engine is turned off for at least 30 seconds before re-starting. On re-starting the car the behaves perfectly normally. The fault usually occurs about 1 mile or so after a cold start. Unclear if this is an engine or a CVT or a compatibility problem. Might be curable by software in the ECU.
14-11-2019: Report of timing chain failure of independently serviced 2014 J11 Nissan Qashqai 1.2TCe at 30,000 miles. Despite Nissan's TECHNICAL BULLETIN of 19-2-2016 (see Recalls) Because the owner could not prove that the car had been serviced correctly with the correct fluids and parts and since this was an oil critical failure Nissan turned down the claim. Replacement of timing chain costed at £1,000.
15-12-2019: Complaint that heated seats of new Nissan Qashqai Techna+ are slow to heat up.
4-1-2020: Report of failure of battery of 2018 Nissan Qashqai DCI normally driven 7 mile runs to and from work and recently on a succession of 200 mile runs. Aftert two further very short runs the battery failed. RAC checked alternator, found it okay, and warned that a replacement battery would be about £200. (See 31-8-2018 for the explanation.)
108 Faults/Problems/Complaints reported since 27-7-2014 (but view in context of numbers sold).
19-2-2016: TECHNICAL BULLETIN issued concerning oil consumption of HRA2DDT ENGINES fitted to Alliance J11 (Qashqai), C13 and F15 models. <<If the customer monitors their vehicle regularly they may notice the engine oil level reducing. Other symptoms the customer may experience include warning light on the combi-meter, hesitation, excessive engine noise or smoke. BACKGROUND: Under a certain driving pattern the oil consumption of the HRA2DDT engine may increase significantly causing the oil level kn the engine to be reduced. Yje increased oil consumption is causded by low inlet manifold pressure, which, in combination with high vacuum and the flutter of the 2nd piston ring allows oil to be drawn into the cylinder and burned. A new engine calibration has been developed in order to increase the intake manifold pressure at low speed/low load conditions in order to minimize the oil consumption.>> AFFECTED VEHICLES: J11 FROM SJN*E*J11U1000001 TO SJN*E*J11U11572966; C13 FROM VSK*D*C13U0000001 TO VSKDDAC13U0039320; F15 FROM SJN*E*F15U7000001 TO SJN*E*F15U7210197. FLOW CHART PROCEDURE: Please complete diagnosis as indicated in the flow chart and replace bare/short engines only in cases that the unit cannot be repaired. In all other cases please replace the failed parts. Flow chart starts: Top up oil level as necessary. Reprogram using Global reprogramming patch. Check engine for noise. No noise present, check oil level after 3,000 miles. If between MAX and MIN, no further action. If below MIN, replace piston ring set. If noise present, Perform Compression Test. If difference between highest to lowest values <25%, check timing chain tensioner and top of chain cover for wear marks. If wear is confirmed, replace chain. Wear not present, locate source of noise and replace failed parts. If difference between highest to lowest values >25%, inspect cylinder head and block. If cylinder walls scored, replace short engine. If evidence of damage or overheating is found on the cylinder head and on the block, replace bare engine.
25-7-2016 R/2016/157 Nissan Pulsar, Juke, Qashqai and X-Trail. REAR OXYGEN SENSOR MAY FAIL If an electrical short occurs in the supply to the rear oxygen sensor the senor will fail but the driver will not see an immediate warning. A MIL warning may display after continued driving depending on driving/vehicle characteristics. Remedial Action: Reprogram the ECU to display a warning if the rear oxygen sensor fails. Build dates 10-4-2016 to 7-6-2016.
27/11/2017: R/2017/295: REAR RIGHT WHEEL ARCH PROTECTOR MAY DEFORM AND RUB AGAINST AND DAMAGE BRAKE HOSE. In conditions such as high speed and high vehicle loading the rear right wheel arch protector may contact the brake hose. Over time repeated contact could wear through the outer protective cover of the brake hose. This could damage the inner reinforcing braiding and in an extreme case wear a hole in the hose which could lead to brake fluid leakage. Fix: On affected vehicles re-work the rear wheel arch protector and if necessary replace the brake pipe with new. Build dates: 24-09-2013 to 27-05-2016.
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