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Most recently answered claims questions

I am in dispute with a warranty insurer. In July 2011, I bought a warranty from this firm at the same time as I bought a secondhand car from a motor trader local to where I live. This trader has now left...

Like RF I was involved in a no-fault incident and was contacted by a claims management company. Having read your opinion of these companies, I rejected their offer and took the courtesy car offered by...

There has been recent correspondence regarding dubious whiplash claims. There is a simple solution, which I am surprised has not received publicity. As most modern cars have head restraints that adjust...

I was interested in the letter from JL, of Coldstream. I too had a collision with another vehicle, although I was sideswiped and rubber was exchanged from the front offside bumper of my Ford KA and the...

A friend of mine has a two-year-old Skoda Octavia with about 11,000 miles on the clock. It is still under warranty. Recently on a short journey to the supermarket he felt the clutch beginning to slip,...

Please can you help me? At the end of last year I loaned my car to a Missionary friend who returned to this country for Christmas, who was aged 55 with a clean licence and full NCB when he owned a car...

I have been trying to resolve an insurance claim for uninsured losses via a policy with the XXX. Under the terms of the policy they were to recover my losses after a major road accident, involving myself...

Last Wednesday night at approximately 10.30pm, my Range Rover Vogue (purchased new in December 2011) caught fire due to an electrical fault. It had been parked up since 5.30pm. Not only was the car destroyed,...

My niece has been involved in an accident. The other party admitted to the police at the scene that it was her fault, but her insurance company has yet to admit liability. In the meantime my niece's insurance...

My partner's daughter recently ran into the back of another car very slowly and there was no damage to either car. There is photographic evidence to back this up. The other party is now claiming for whiplash...