Love it or loathe it? How do you feel about your car? Let us know and you could win a £300 John Lewis voucher | No thanks
Ask a Question

Our new Jaguar XE is faulty - what do we do if the dealer won't accept our rejection within 30 days?

Do you know if there is a problem with the new Jaguar XE petrol Ingenium engine when coupled with the auto gearbox? Our new model lurches when going down through the lower gears. At first, the dealer agreed there was a fault and attempted a repair, but then said "all the petrol ones do that" - as if that makes it alright. We rejected the car within 30 days, which the head of the business initially verbally agreed to - but after the 30 days he said Jaguar must agree as they will not allow a rejection without Jaguar’s agreement. They will not put anything in writing.

Asked on 13 October 2017 by Terry Johnston

Answered by Honest John
Firstly, if a supplier has sold you a product that turns out to be unsatisfactory, the Consumer Rights Act 2015 gives you the statutory right to reject it outright within 30 days. This has nothing whatsoever to do with Jaguar. Your legal right of rejection is against the supplier. He may then reject it to Jaguar, but whether Jaguar accepts it or not is his problem, not yours. That said, this is our first report of any problems at all with the Ingenium 2.0 petrol engine attached to the 8-speed ZF automatic transmission.
Similar questions
I purchased a vehicle off a garage which came with three months free warranty, but they offered a further three months for an extra £100. Without knowing, I'd purchased a six month warranty with Autogroup....
I put down a deposit on a car from a main dealer, but he now says I have to wait a few weeks for the logbook to arrive. Can I have my deposit returned?
We bought a reconditioned engine for our Volkswagen Passat Estate TDI online, which came with a two-month guarantee. They delivered it and our mechanic fitted it, but it was faulty. We had to send it back...
Related models
Strong alternative to the BMW 3 Series and Mercedes C-Class. Superb ride comfort and fuel economy. Eight-speed automatic is excellent.

Ask Honest John

Value my car

Amount to borrow
Sorry. The minimum loan amount is £1000
To pay back over

My credit score

Best available rate 9.20%

Total repayment £9,304.93

Total cost of credit £1,804.93


60 monthly payments

Apply now

Representative example

The Representative APR is 13.2% (fixed) so if you borrow £7,500 over 4 years at a rate of 13.2% p.a (fixed) you will repay £199.21 per month and repay £9562.20 in total.