Ask Honest John

Honest John Ask Honest John » Just bought a used car from a dealer, now discovered problems - where do I stand with getting it fixed?

Just bought a used car from a dealer, now discovered problems - where do I stand with getting it fixed?

I bought a used 2011 Ford Mondeo for £6795 from a dealer at the weekend, but only after collecting it on Tuesday have I noticed a couple of problems. Firstly, one of the exhaust hanging brackets is corroded and has snapped, just where it joins to the exhaust pipe back box. Secondly, the windscreen has a stone chip on the edge, just inside the range of the wipers. Where do I stand with asking the dealer to repair/replace these? I should have noticed these on initial inspection when I bought the car, but unfortunately I missed them.

Asked on 4 August 2017 by James Grifffiths

Answered by Honest John
A customer is not legally expected to notice every fault with a car before buying it. The dealer remains liable. So take it back and demand these two faults be corrected. Law here: www.honestjohn.co.uk/faq/consumer-rights/
Similar questions
We bought a 2008 Vauxhall Zafira, 55,000 miles, for £2495 on 22 July 2017 and drove the 130 miles home with no issues. On the 23 July the exhaust emissions light came on, so I contacted the seller and...
I purchased a 2008 Vauxhall Corsa 1.2 recently. Today it drove fine, but after an hour of driving I stopped to go to the shop and when I came back and started it the engine oil light came on for a minute...
My dad purchased me a 2009 MINI about two months ago, in which time I've done 2000 miles. When the car went for it's MoT, it passed with a minor refusal for headlight bulb but was advised an engine management...
Related models
Very good to drive. Refined and comfortable to travel in. Massively roomy cabin and huge boot. Reasonable value. Efficient ECOnetic and EcoBoost models.