I've made an insurance claim and the insurers are deducting a proportionality amount - what does this mean?

I've made an insurance claim and the insurers are deducting 37.46% as a proportionality amount. What is this please?

Asked on 23 October 2018 by

Answered by Tim Kelly
This means you have not insured yourself of the vehicle correctly. It sounds like an issue of "non disclosure". You can either pay the full premium at what it would have cost had they have known about the non disclosure to receive full settlement. Or, as they have done here, they are paying proportional settlement based on the premium paid and the information you provided.
Similar questions
In a recent question, your answer to a minor no claim accident was it should not affect the cost. I know of an incident where someone hit a deer and contacted the insurer and after finding that the excess...
Last year I lost a hubcap on my car on the motorway and caused damage to the car behind me where we exchanged details. I informed my insurance company and now at renewal, I find my insurance class has...
Last week I was travelling in one direction on the motorway when a HGV driving in the other direction lost a section of the top of the trailer approx 10ft by 10ft. This flew across the motorway hitting...

Ask Honest John

Value my car