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Ford launches Accident Management service

Ford has launched its new accident management programme, helping customers to simplify communications between insurance companies and the Ford repair network.

Ford Accident Management is a free service for all new and used Ford drivers in the UK, regardless of their insurance company. Ford drivers contacting a special hotline will have repairs conveniently carried out at their nearest Ford Accident Repair Centre using genuine Ford parts fitted by Ford trained technicians following Ford repair methods.

Ford's accident management model follows the recommendations of the House of Commons Transport Committee in creating a transparent and efficient programme which will drive down the total costs of claims.

The Ford Accident Management Programme will not induce any customers to make a personal injury claim. Customers will retain their legal right to make a valid claim but neither Ford nor any of its partners will benefit from this. Ford will also not ask drivers to sign credit agreements underwriting the cost of repairs or hire car provision

Paul McDermott, Ford collision repair manager, said: “Ford's Accident Management Programme is great news for customers.  It takes over many complex parts of the repair process such as contacting the insurance company, organising vehicle recovery and providing a courtesy car, with a single phone call."

Ageas Insurance Ltd is the first insurer to endorse Ford Accident Management's mission – to make sure customers' claims are dealt with efficiently and promptly. 

Rob Smale, Ageas Insurance Ltd, said: “I have been impressed by Ford’s determination to do something different within accident management. We look forward to assessing the success of this new programme and working with both Ford and The Innovation Group, handling calls to benefit customers.”

More information at


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