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May be, but that won't guarantee you from getting a poor service post-purchase. The best way I still find is word of mouth - internet 'reviews' of specific dealerships/garages/repair shops often tend to bring out opposite ends of the good and bad experiences specturm, and often weighted towards the bad end, mainly because they feel often obligated to share their bad experience with everyone.
Also that older people (by no means all), who tend to go for the manufacturers with perceived better after sales support, aren't so inclined to use the internet (possibly even at all) to let people know about bad or good experiences (more polite?).
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I'm not sure about the sales team either, target sales, bonus for number of units sold etc, these are some of the reasons why I'm seriously considering using an internet broker to for my next car....
I bought my last car from, a Seat Leon, from Carfile.net. The price was excellent and from first contact to having a delivery date was less than 3 hours, the car was delivered 4 days later. No negotiating, no hassle, PX as good as local dealer, saved £2000 for a 5 minute phone call.
But I still had to deal with a salesman on collection and he turned out to be a liar and totally incompetent. Seat sorted out the admin/paperwork issues and gave me a £200 voucher as compensation for my troubles.
I would use Carfile again without hesitation but I would not buy a Seat from them if they still use that particular dealer.
When we bought the wifes car 2 months ago our local Nissan dealer actually matched (probably beat it if you take the 3 years servicing into account) the best broker deal I found, he beat Carfile by over £1000. 1/4 end is a great time to buy.
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I'm not sure about the sales team either, target sales, bonus for number of units sold etc, these are some of the reasons why I'm seriously considering using an internet broker to for my next car....
Who will direct you to a dealer whose staff are driven solely by targets!
The discount's good but don't expect too much service.
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The discount's good but don't expect too much service.
After the behaviour of the current "servicing dealer" I will look at a broker or site such as motorpoint for a nearly new, take the discount and then just pay for the routine servicing under warranty, but anyhow, will set a few little "traps" for the next time, including a mini sound recorder or videocam.
I thought that paying for the "expensive oil change" was meant to assist with warranty claims...should i need them...
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After the behaviour of the current "servicing dealer" I will look at a broker or site such as motorpoint for a nearly new, take the discount and then just pay for the routine servicing under warranty,
I bought my current car from Motorpoint last year and couldn't fault them.
It was six months old and had 8K on the clock, previously a hire car so had been run-in properly:>)
Local main dealer had an identical car on their forecourt for £13K (same age and mileage), same car on their ebay site was £11K (they couldn't explain the difference!). Motorpoint wanted £9K and they had 27 of them scattered around the branches.
My local Motorpoint had them all clean and well prepared and weren't afraid of showing me the V5 to see they were ex-hire (unlike the main dealer). No pressure and when I chose one, but said I wanted to go home and 'sleep on it' they were in total agreement.
Gave the main dealer a chance of matching prices, but they wouldn't budge - where would you go for a £2K saving?
Motorpoint, sort of, half-heartedly, offered Diamond bright and GAP, but I think they knew they were on a loser there. Told me their warranty wasn't worth it as the car had a 5-year manufacturer's warranty as long as I had it serviced before 10K or one year.
Guess where I'd go back again?
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There's a reason why franchised dealers charge more for nearly new ex-hire cars than car supermarkets - the franchised dealers get first choice - you don't think that price differential is for nothing do you?
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There's a reason why franchised dealers charge more for nearly new ex-hire cars than car supermarkets - the franchised dealers get first choice - you don't think that price differential is for nothing do you?
They might get first choice, but what is the difference between a 9800 mile kia rio due for a service on a Car Supermarket site and the same car on a Kia Dealer site? I bought mine from Lookers Direct in Braintree in Dec 2014 and it was £1500 cheaper than a Kia dealers similiar spec ex hire car, and mine was 1 private (lady owner) (who had looked after it). It was immaculate and fully serviced. No contest!
As with all these things there can be good deals all over the place. Those who choose to buy in one particular place after doing research and making an informed decision are doing the right thing for themselves.
All i say is caveat emptor...
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Ex hire cars come in all guises, i've carried literally thousands of the things over many years, new fleet, current hire transfers and de-fleets, as with all these things some were well kept due to being long term rentals, some had been used on tip runs with ingrained dust and filth, some had been driven reasonably whilst some i saw airborn over speed humps in the rental car parks at airports, some get accident damaged often repaired in house.
The renters i'd be most wary of would be Diesels, a sizeable minority, especially those based at airports (though they get transferred all over with most of the big names) suffer from misfuelling.
The thing is that all these cars go through professional refurb sites, and its pot luck which of the above you might end up with as they will all look pretty well identical as they leave the refurb workshops, how can you tell which not to buy?
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There's a reason why franchised dealers charge more for nearly new ex-hire cars than car supermarkets - the franchised dealers get first choice - you don't think that price differential is for nothing do you?
The car super markets need to sell the cars quickly so have low prices.
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The car super markets need to sell the cars quickly so have low prices.
And a main dealer doesn't have to?
I doubt if any main dealer can afford to hold on for too long, many have a 90 day rule, which means if not sold in 90 days it is reduced or off to auction.
Some so called "prestige makes" will have slightly different models but at the end of the day it's economics and profit.
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The car super markets need to sell the cars quickly so have low prices.
And a main dealer doesn't have to?
I doubt if any main dealer can afford to hold on for too long, many have a 90 day rule, which means if not sold in 90 days it is reduced or off to auction.
Some so called "prestige makes" will have slightly different models but at the end of the day it's economics and profit.
No, the main dealer doesn't need to sell them as low priced or as quickly. Car Supermarkets make their money via volume selling - getting the cars sold as quickly as possible.
It's how a shop like Poundland works - they need the volume sales where a sore like Sainsburys needs decent sales but doesn't need to cut their margins as thin.
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It's how a shop like Poundland works - they need the volume sales where a sore like Sainsburys needs decent sales but doesn't need to cut their margins as thin.
And there was I thinking that Poundland just buys surplus stock and dirt cheap tat from unknown suppliers.
Edited by brum on 24/08/2015 at 23:34
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It's how a shop like Poundland works - they need the volume sales where a sore like Sainsburys needs decent sales but doesn't need to cut their margins as thin.
And there was I thinking that Poundland just buys surplus stock and dirt cheap tat from unknown suppliers.
Poundland hasn't been like that for along time. A lot of the stuff it sells are main brands as well as a lot of items they have made for them.
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<< It's how a shop like Poundland works - they need the volume sales where a sore like Sainsburys needs decent sales but doesn't need to cut their margins as thin. >>
I didn't realise the status of Sainsbury's had sunk to the level of a sore ....
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A sore....asda hurt.
But, Every little helps...
Yes, I suppose I could equate car dealers with poundland, but the one I got was worse........... 99p store.
Anyway, have now had an explanation.. OF SORTS..
Using the quantity of oil prescribed (yes doctor) for a Kia Rio 1.2 the dispensing machine is dispensing by .2 of a litre over, So thank you sir for enabling this to be rectified.
(My reply, try using the dipstick)
The rest of the "errors for the tread depths and the non-existant spare wheel and the ghost tyre inflation kit" are due to a mix up in the paperwork with another vehicle in the workshop.
(How many blue kia rios can there be in for service with identical mileage at the same time)
If there is anything we can do to help..
Answers on a postcard to KIA UK please.
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No, the main dealer doesn't need to sell them as low priced or as quickly. Car Supermarkets make their money via volume selling - getting the cars sold as quickly as possible.
It's how a shop like Poundland works - they need the volume sales where a sore like Sainsburys needs decent sales but doesn't need to cut their margins as thin.
But the cost of holding inventory is the same rate - Poundland works by squeezing specification and quality, it's good comparison with car supermarkets.
As they say, you don't get owt for nowt.
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Are you saying a tin of Heinz soup bought from Poundland is inferior quality when compared to a tin of Heinz soup bought in Waitrose?
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I've found that such shops often buy 'end of line' stock close to its 'use by' or BBE date. You can get some great bargains, especially for canned food (soup, baked beans, etc) if you know you can use them up in time (with canned food, the BBE doesn't mean it would've gone off the month after, just that the manufacturer cannot guarantee the taste afterwards, so is often perfectly ok).
This, of course, is far different to servicing cars, where the price you pay for the same level of service varies considerably. If only price were just the deciding factor, it would make things so much easier!
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Are you saying a tin of Heinz soup bought from Poundland is inferior quality when compared to a tin of Heinz soup bought in Waitrose?
But comparing used cars, you need to take into account of the fact they've had different users.
Put it this way - if car supermarkets thought they could "get away" with the same pricing level as franchised dealers, then they would.
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Are you saying a tin of Heinz soup bought from Poundland is inferior quality when compared to a tin of Heinz soup bought in Waitrose?
But comparing used cars, you need to take into account of the fact they've had different users.
Put it this way - if car supermarkets thought they could "get away" with the same pricing level as franchised dealers, then they would.
But they can't get away with it because it won't work economically for them. They need to sell the cars quickly and so sell them for less than main dealers.
The cars are no differerent from any other - there is no way to know how a used car has been driven.
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<< As they say, you don't get owt for nowt. >>
A useful piece of Yorkshire advice. However the reverse doesn't necessarily follow - that you get a lot more owt for paying more. The best advice may be to pay neither top nor bottom whack?
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