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Peugeot Boxer water ingress problem
I purchased a year-old Compass Avantgarde motorhome, based on the Peugeot Boxer, in 2008. I recently sold this vehicle, but had to drop the price due to water ingress having caused rust on the engine. I believed that some water ingress work had been carried out on a recall, but this wasn’t to do engine covers that were apparently available. Further research suggests that FIAT approved engine covers to be fitted to FIAT-based Boxers free of charge where requested. I raised this issue with Robins & Day, Cribbs Causeway, the local Peugeot dealer. They came back that the engine could be cleaned and a cover fitted, but that no goodwill would be forthcoming from Peugeot because i). The vehicle was out of warranty (it wasn’t when the problem occurred, i.e. design and subsequent rain) and ii) I had informed them that I was going to sell the vehicle, and that goodwill was for continuing customers. What business is this of theirs? I also drive A Peugeot 207 SW, which I am very happy with, but I doubt that I’ll ever buy another Peugeot.
The quote was around £330, but I had to pay for the materials up front, around £180. The buyer asked me to cancel the cleaning and fitting work as he knew someone in the trade.
When I spoke to mechanic, I pointed out that I am reliant upon people like him and the service staff letting me know about any work that might need doing, or items to look out for (advisories?). He replied that they were discouraged from pointing out any issues that might be subject to a warranty claim, which restored my faith in his competence and honesty, while not doing much for my faith in Peugeot.
If this issue had been pointed out, I could have had the remedial work done, which would have saved me having to drop the selling price. I would appreciate your comments on Peugeot’s behaviour, which I think is disgusting.
If there was a TSB (technical service bulletin) and if the car was regularly serviced by Peugeot dealers they should have done something about this. There was a problem with the Peugeot/Citroen C8/FIAT MPV that could lead to timing belt failure and Citroen has actually shelled out when this happened. But it's going to be difficult to prove negligence against the servicing dealer unless you can find the precise technical service bulletin.
Here's something about the Citroen problem: 5-3-2011: Timing belts can snap at 45k miles. The handbook recommends to change at 100k. Very common problem. Design fault due to windscreen water draining onto the cam belt cover (not a sealed cover) therefore leading to contamination and consequent early deterioration of the belt. Citroen now provides a new "guttering design" with every C8 timing belt that is purchased.
Answered by Honest John