How do I reject a vehicle that the dealer says isn't faulty?

My brand new Land Rover makes a loud booming sound in the cabin at speeds of 30mph and below, causing headaches and making passengers feel nauseous. However, the dealer says it’s a characteristic of the vehicle rather than a fault. Can I reject it within 30 days and get a full refund?

Asked on 21 June 2021 by Graham Hollis

Answered by Georgia Petrie
You can try, however, I don't envision much success if they're already denying that it's faulty. If the seller refuses to accept the vehicle rejection then you'll either need to seek mediation with an alternative dispute resolution (ADR) service or take legal action against the dealer. Court should be a last resort as it's expensive with no guarantee of success. I would advise speaking to The Motor Ombudsman and Citizens Advice. They may advise that you need to get the issue investigated by someone independent to gauge whether it's a fault or characteristic of the car in order to process with action against the dealer.
Similar questions
I took delivery of a new MG EV4 Long Range Trophy on the 29th of April. They were only able to charge it to about 100 miles due to various problems at the dealership. I drove it for about 22 miles and...
I bought a faulty car from a dealership and realised it within just 12 hours. The repairs are going to take 6-8 months as the part required is not available and on back order. What’s my position? The car...
I bought a used car less than two weeks ago. It's a 2016 reg. The battery has failed three times since I bought it. The first time a friend jump started it for me, the second time a mechanic used a power...

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer