Poor response from the major car ‘supermarkets’

It is surprising how many of the major car outlets, come supermarkets, fail to respond to enquiries through Autotrader regarding the service history of the car they’re trying to sell. Should this be an...

Buying a car online - why do I have to pay upfront?

I'm in the process of buying a car from a large car supermarket firm based in England.They have no outlets in Scotland so I have not yet physically seen the vehicle nor had a test drive. I'm now told that...

Is a 12 month old sourced at auction by a car supermarket anything to worry about?

I'm thinking of buying a one-year-old BMW 118i from a car supermarket with 10k miles on the clock. The car supermarket says the car was bought at auction. I was surprised that such a new car would have...

I bought a car that doesn't have metallic paint as stated when I purchased it - where do I stand?

I bought a one-year-old vehicle from Motorpoint and it was stated as having metallic paint. However, I recently discovered that it hasn’t and alerted this fact to Motorpoint, which was within six months...

A car supermarket sold me a car with defective tyres - and won't pay for replacements?

I purchased a car from a car supermarket and over the first week of driving observed that there was an excessive vibration present a motorway speeds. I contacted them and explained the issue and also advised...

Do I have to accept a refund for a car that I want repaired?

Can I insist on a dealer repairing a car instead of refunding me? I bought a BMW i3 from a used car supermarket. It developed a major, complicated drive train fault on day one. The dealer and I agreed...

My car has been in for repairs for 16 weeks - should I keep it?

I bought a Volkswagen Passat Estate from a big car supermarket last year for £18,000. It was 10 months old, had done 5000 miles and was in immaculate condition. Had it week weeks when the emissions light...

Motorpoint questions

I am looking to buy a secondhand car, I am looking to spend about £8000. Are there any pitfalls with buying from Motorpoint? And are there any other car supermarkets to looks at, without travelling too...

Is a warranty void if serviced by non-approved dealer

My wife is interested in buying a one-year old Audi A3 from a car supermarket. They carried out the one-year service and stamped the service book. On their website they say they carry out 'a full manufacturer's...

Clean Giant?

I was wondering what experiences you'd heard about of people using Cargiant? Looking at their website their cars all look very well presented and I would value your opinion.