September 2005
1993 Fiat Panda Selecta, 56.000 miles, tidy and very reliable, has developed intermittent fault of refusing to start in Park. Will start as normal in Neutral when this occurs and will then start in Park later in the day. Has anyone seen this before and been able to isolate the culprit please? Would like to have some idea before the lady takes it to a dealer.
Thank you. Read more
Volvo 240 1993 Jetronic LH 2.4. Although I have the correct min and max voltages coming from the O2 sensor and the heater is OK the levels change very slowly i.e. 2 or 3 second cycle time. Is this trying to tell be something or is this the result of some other fault/mixture problem. Regards Peter Read more
My daughter is having problems with her Clio and getting little satisfaction from a main dealer, despite car being still under warranty. We would like to send an e-mail to Renault UK but for the life of us can't find an e-mail address to send it to. Anyone got a contact e-mail address for customer services(!)Renault UK?
thanks
Phil Read more
Thanks DD - how come we couldn't find that??
Needs an expert !!
Night night!!
I knew there was a book with this info, but now you can find "information on easily accessible pubs, hotels, restaurants, garages and petrol stations as well as places of interest and things to do and includes detailed directions on how to get to them. All within 5 minutes or 3 miles of a motorway junction" on the web at tinyurl.com/83tak
All very well if you plan ahead, or have mobile internet...might be of use to someone though... Read more
The Good Pub Guide lists pubs within a few miles of motorway junctions. SWMBO and I use it when travelling to the frozen Northern wastes of this fair country.
How do you remove the temp/clock display on a 99 406?
One of the bulbs is intermittent,and I think it may be wise to replace it.
Ken. Read more
Hi,
Do you have 'brightness control' (for want of a better expression) at the right hand side of the steering column. On the Mark 1's it is just above the keypad/fusebox beside the headlight leveller. It is just in the right place to get moved sometimes as I have noticed.
--
Davy S.
Oops, where did that screw go!!
I've just watched 'Kill Bill 2' - can anyone tell me what the lovely blue roadster is?
I want one...... :-P Read more
No it was ok - fuffiled my closet liberal tendencies. Don' want to spoil it for anyone.
What is causing my 2.0 L reg AUTO cavalier to only drive at 50mph on the flat and then drop to 30 on a climb. It refuses to go faster. HELP Read more
Having bought a few Cavalier back boxes over 17 years I can confirm that whilst slightly more expensive, the ones fitted by Vauxhall Masterfit centres are miles better than most other fastfit centres.
Why is diesel called derv? what does it mean?
Reason?: all the garages i've seen without exception over last few days that have run out of diesel fuel, the notice says 'no derv'. Read more
A realitive who spend his working life in the oil and LNG industry told me this.
One of the big companies who he worked for introduced the fuel and termed it DERV, meaning Diesel Engineered for Road Vehicles
Apparently they tried to claim that DERV was their product name that other competitors had stolen. However the courts threw this out because they had not taken steps to protect it in the early days.
A few weeks ago had sat nav unit fitted using tomtom software,
have just noticed that you can switch over to see the speed of the car displayed, the car speedo appears to read approx 10% faster than the sat nav, which one is likely to be more accurate.
Read more
Satnav is 100% accurate
Only if you are going in a straight line on the level at a fixed speed. Going round curves or corners or up and down hill reduces accuracy of consumer systems as all it does is measure how far you have moved in a horizontal plane in a fixed time (seems to be around a second).
I guess it is human nature to moan when things go wrong in the eye of the consumer which is why we read more negative posts than positive ones. Well, to redress the balance a little, 10/10 to Squire Furneaux Volvo, High Wycombe.
I popped in yesterday to buy a new oil filter and to order a new 12 volt socket for the cargo bay to replace the one I broke the lid off on holiday. My request to 'please post' the latter to me was happily granted.
In the event though, and after I had drained the oil out today, I found that they had supplied me with the wrong filter paper element (the outer cartridge is reused). A quick phone call later and with the dealer 20 miles away and my car with no oil in it, their technician who happens to live near to me promised to bring a replacement on his way home.
He duly did, arriving as promised, and - without me asking - also brought the special wrench to do the filter up that I hadn't realised was needed. By the time I had gone to get the car keys, he was on the floor under the car and had finished the job for me!
He then produced the 12 volt socket I had ordered and which had been delivered to the dealer earlier in the day. Full marks for remembering. Shaking hands and apologizing for the error, I was then given a free gift of zipper case with items such as litre of synthetic oil, collapsible oil funel, tyre tread gauge, and some other bits and bobs in it. Okay, I don't "need" the gift, but a gift is a gift and I thought the total service to be exemplary.
"All" I purchased was a 12 volt socket and oil filter worth £20 in total... Read more
As PhilW indicated, it's how complaints are dealt with that people remember.
Mistakes happen, that's a fact of life. However it's the way that service providers/retailers deal with these mistakes that is remembered.
Also SJB, I suggest you write to the Dealer Principle by name and mention by name the technician who came to your house and explain how pleased you were. A letter to Volvo UK would not go amiss either.
I did this with a merchant I use. There were no problems but I just got very good service. I was having a lot of aggregate products delivered at the time. I received a letter from head office thanking me for the time. I also received a heartfelt thanks from the driver whome I praised. The service I received further improved from all the staff. The prices I was paying also came down.
The driver appears to have been promoted. I was actually given some aggrigate and sand (damaged 1 tonne bags) all with the blessing of the depot manager. Also they continue to do what they can for me every time I have a request.
Thank you both for your replies. Will pass the information on to the owner. Much appreciated. Petel