What is a zero per cent insurance claim?

My sister has put a £200 deposit on a £3990 2012 Hyundai i10 1.2 today. When phoning for an insurance quote, the call centre operative asked her if she had an outstanding claim on the car from 2014. She...

A driver admitted to damaging my daughter's car - who has first right to repair it?

A driver reversed into my daughter's Land Rover Discovery 4 and confessed. Who has first right to repair the damage: the guilty driver, my daughter or her insurer?

Should I get legal representation for a driver who is claiming personal injury after an accident we had?

A few months ago a woman stopped dead on a roundabout and I went in to the back of her car. I wasn't going fast and both cars were drivable afterwards. I had two kids in the back who were both fine. She...

What's the best way to deal with a fraudulent insurance claim?

My daughter received an email from her insurance company, but addressed to a different person. She deleted this thinking it was spam. She then received a letter saying she needed to reply to them urgently...

Can I use video footage to prove a false injury claim in a minor collision?

A friend of mine had a minor collision recently. It happened in near stationery traffic and he went into the back of a taxi. His car only had a scratch but the taxi received a dent. The driver and passenger...

A dealer supplied me with a faulty clutch replacement - should I be able to seek immediate compensation?

I had a faulty clutch on my 2003 Vauxhall Vivaro. My local garage stripped the van and I supplied the clutch from a reputable dealer.The garage fitted the clutch and when it did not release they said it...

A driver almost hit my car and is taking the case to court - what will happen?

Last year I was coming out of a parking space as a car came round the corner. Thankfully, I braked (was only doing 1mph/2mph) and the cars did not touch but I was in shock as it was the closest I have...

A 'no fault' accident has left me without enough insurance money to repair my car - what are my rights?

Having suffered a "No Fault" accident, I cannot get the other driver's insurance company to repair my car. I own a 2002/2003 Volkswagen Passat 2.0-litre petrol saloon from new, with 59,000 miles and have...

What is the current value of my 2009 Vauxhall Zafira?

My insurance company has just notified me that my car has been written off by the assessors. The other party has sole liability. What sort of money am I looking at for a pay out for a 2009 automatic Vauxhall...

Can I check my own details on the National Insurance Database?

My car insurance is now due for renewal but premiums are all excessively high, being 75-100 per cent more than last year, even though I have 14 years NCD. When I contacted my current insurer it appears...