I have 12 years NCD, but my insurer only document up to nine - how do I prove my full NCD to my new insurer?

My car insurance broker, Swinton, issued me with a letter to confirm that in July last year (2016) I had 12 years of no claims. Aviva who I insured with last year only go up to nine years NCD, so that's...

What's the smallest pick-up truck on your 10 most economical pick up list?

What's the smallest pick-up truck on your 10 most economical pick up list: https://vans.honestjohn.co.uk/van-top-10s/top-10-most-economical-pick-ups/?

The aircon in my Mazda CX-3 failed and hasn't been fixed - can I reject the car?

The aircon on my Mazda CX-3 failed in February this year. The failure has finally been put down to a faulty condenser unit, which may or may not arrive soon (according to Mazda). Can I either reject the...

How do I avoid admin charges on my policy every time I change jobs?

My car insurance is due for renewal in November and when renewing I will advise details of my employment. However, In February I aim to retire and look for a local job to work a few hours a week. I should...

My Volkswagen Golf made a whistling noise and now won't start - what could this be?

My Mk5 Volkswagen Golf, with hybrid stage two turbo, was making a whistling noise. It's now stopped and won't restart, plus lost all oil. The exhaust shows signs of oil in end pipes. What could this be?

I sold an old car to a dealer with more mileage than I said - do I owe him compensation?

I sold a 10 year old car with 27,000 miles and a full service history, only to be told a week later that the car had a speedo change eight years ago and has actually covered 35,000 miles. The dealer that...

I have a car that's been garaged since 1990 - do I need to SORN it before getting it put back on the road?

I have a Q registration kit car which was last taxed and insured in 1990. Since then the vehicle has been in my garage. I have never declared SORN for the vehicle since at the time there was no requirement...

The fan in my car isn't working properly - what might be the problem?

The fan in my car isn't working properly. The temperature of the car is going up to 100 degrees and it only cools down when I put the interior fans on hot. Also, I checked the input pipe and the water...

When should I change the oil in my car?

What are the oil change intervals for my SEAT Ibiza?

The bonnet of my Rover 75 is stuck, what should I do?

The bonnet of my Rover 75 is stuck, what should I do?

My daughter is returning to the UK after 20 years - do you have any advice on insuring her new car?

My daughter, an expat for 20 years, will return to the UK this year from Hong Kong. She holds a full license but hasn't driven for 10 years. I've told her to take lessons again and on return to to the...

Are my insurer allowed to refuse my policy renewal because of my age?

Hastings won't renew my policy as I'm now 88 years old. I've been with them since 2011, but this year they've written to me and just said they won't renew. I have had no accidents or convictions since...

Why did the sunroof of my car shatter without warning?

Have you come across many cases of sunroofs shattering for no apparent reason whilst driving? This happened to my 2015 Renault Megane recently. The roof was closed at the time and I was travelling at 50mph...

We need a large MPV - what are our options?

We've had a Volkswagen Transporter (nine seater) but looking for more seats now, 10-12 but no bigger. Is the only option the Ford Minibus in the UK? We don't like the look and are rather accustomed to...

Having constant electronic issues with a new car - can I reject it?

Five months ago, my daughter purchased a new Vauxhall Astra 1.0 turbo from a Vauxhall dealer. Two weeks ago she started to have major electronic problems. The ignition stayed on though the key was out...

Would the new Mazda MX-5 be a good replacement for my Toyota MR2?

I've had my Toyota MR2 for 10 years, never missed a beat in 70,000 miles but she's getting on a bit now. I absolutely love it but I'm now looking for something just as fun and similar driving experience....

Why are the gears on my 2005 SEAT Alhambra not engaging?

The gears are not engaging properly on my 2005 Seat Alhambra 1.9 TDI. The bite has become lower on the clutch pedal and no gears could be engaged. However, after starting her up a few hours later I pulled...

Should I raise or lower the agreed value of my classic at my next policy renewal?

I own a LHD 1982 Mercedes-Benz 380SL, with a full service history and 104,000 miles. I've had an agreed value policy for £10,000 on since I bought it in 2000, should I raise/lower that at next renewal?...

What is a fair price to have air con re-gassed?

Is £600 a fair charge to have the air conditioning re-gassed on a three year old Nissan Note? The condenser needed renewing, but the main cost was £300 for the gas.

An AA inspection found an oil leak in my new car - how do I guarantee the dealer fix it before buying?

I'm buying a 2012 Ford Mondeo Estate from a trade dealer. Before committing I decided to have an AA inspection. The inspection found oil on the lower engine cover so I've asked the dealer to have a look...

A rock cracked my car windscreen - should my insurer fit a genuine Mercedes-Benz replacement?

My Mercedes-Benz (bought in March 2016, from new) has just suffered a cracked windscreen as a result of a stone from the road hitting it. Am I entitled to insist on a genuine Mercedes-Benz front windscreen...

I've paid a deposit on a van I no longer want - can I get it back?

I saw a Citroen Berlingo van for sale but it didn't say anything about the service history. When I enquired I was assured that there was some but the book had been misplaced. I looked at the MoT history...

Can I fit a 'deflector' behind my car's grill to protect the a/c condenser from damage?

I replaced the aircon condenser in my BMW 320 at a price of £463. The condenser is located immediately behind the front grill, which a stone entered causing the damage. Can any 'deflector' be fitted behind...

What family car is suitable for a dog and a new baby?

My daughter and son-in-law require a nearly new vehicle to accommodate a medium-size dog and a baby. They are badge conscious and have about £20,000 - £30,000 to spend. What would you recommend?

What is causing the starting issue on my Mercedes-Benz A Class?

My 2012 Mercedes-Benz A class is suffering from a glitch with starting, as the ESP/ABS light comes on, unless I go through the starting steps very slowly (pausing for 10 - 15 seconds between each turn...

My number plate has been cloned - what steps should I take to sort this out?

I returned home from work to a letter from a PCSO advising that my car had been recorded as travelling at 39 mph in a 30 mph area. As the car make and model was likely to have been supplied by Swansea,...

My Nissan Juke needs a new gearbox - how do I make the supplying dealer pay to replace it?

My 2012 Nissan Juke CVT has developed a transmission problem and requires a new gearbox costing £7000. The car has only done 28,000 miles and we bought from new. It has been serviced and maintained by...

If I don't have the emissions fix done will my car fail the MoT emissions test?

Should have the emissions fix done on my 2010 Volkswagen Passat? It has 120,000 miles on the clock. If I don't have it done will it affect the MoT emissions test?

Dealer is refusing to refund for work done on a faulty van - what are our options?

I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage (130,000) we decided to have the timing belt...

Neighbour scuffed my car and wants insurance involved - what's the best way to get the damage repaired?

The boyfriend of my neighbour's daughter damaged my car lightly. As all parties agreed it was minor damage, I said I'd get a quote and we'd get him to pay the repairer on the day, I had him booked in this...

Someone hit my Mercedes-Benz CLK in a car park - how do I stop the insurer writing off my car if the repair costs a lot?

While I was at work someone hit my car in the car park. They've assumed liability and his insurance already contacted me. I have also contacted my insurance company in the meantime and started proceedings...

Is there a good, small car for a learner driver that could also fit a wheelchair?

We are looking for a car that my 18 year old daughter can use (currently a learner driver) but must also accommodate her sister's wheelchair on occasion. Is there anything that would work for us?

Which medium-sized car could take three child seats in the back row?

My daughter and son-in-law are looking for a medium-sized, family hatchback, SUV or Estate. It needs to take three child seats in the middle row. Sadly, a big Land Rover will not fit in their street.

Ford refuse to fix my car under warranty - what do you advise?

I bought a Ford C-Max from Fords of Winsford (not a Ford dealership) in May 2016 and have subsequently had it serviced at Burns Garage (Ford) in my home town. According to the Service Book, the car was...

The air con in my i10 packed up - is this covered by Hyundai's warranty?

The air con in my 2014 Hyundai i10 packed up while driving. Could this be a sudden leak or something more expensive? I think I saw somewhere that air con problems are not covered by Hyundai's five year...

Can I replace my DMF with a solid flywheel?

I've got a 2008 Volkswagen Golf which requires a new clutch and dual mass flywheel. I've been told it's a lot cheaper to replace it with a solid flywheel. Is this the right thing to do or should I keep...

Is it worth buying BMW Protect X from my dealer?

I'm looking at BMW Protect X for my new BMW 3 Series. It's a product that protects the car's bodywork and interior. It says that it also guards the vehicle’s interior, ensuring that seat fabrics and carpets...

BMW refuse to give me a goodwill contribution for my disintegrating brake pads - is this a lost cause?

I have an ongoing dispute with BMW about my 2013 BMW 320D Touring. The brakes (original - total miles 32,000) suddenly started juddering on a journey and after closer inspection the surface of one of the...

I want to buy a left-hand drive pick-up for towing - would importing one be the best way?

I need a two or three year old Nissan Navara or similar to pull a fifth-wheel caravan. It will be used for long trips around mainland Europe. What is the best way to obtain the vehicle? Go to France and...

A learner driver hit me and now his insurance are refusing to pay out - should I take legal action?

I was recently sat stationary at a junction when a third party drove into the back of me because he was waving at another driver in a vehicle in the next lane. The third party produced an ID in the form...

Should Volkswagen replace my my Golf's EGR for free?

I own a 2011 Volkswagen Golf Mk6 1.6 TDI, bought in in December 2015 from a local independent Volkswagen dealer. My mechanic noticed a water leak after I mentioned the coolant light coming on a couple...

Could you suggest a powerful, practical, cheap to insure car?

I'm looking at buying a used car to replace my current 1.0-litre runaround as I crave a bit more power. I've been looking at a 1.4 Golf GT TSI, which costs around £2500. I don't have the money yet, but...

Will not having the emissions fix done affect the resale value of my car?

I have a 2009 Audi A3 TDI with 98000 miles on the clock. I received a call from Audi for the emissions fix. From what I have read and heard I am unsure as to whether to have it done. I would like to keep...

Is the dealer liable for not doing the recall on my Volvo V50?

Recently, I had an issue with my Volvo V50's fuse box/electrics smouldering causing smoke to enter the cab and the fire brigade being called. The car is now a write off and the insurance company will not...

I'm a named driver on my wife's car, so if I make a claim on my policy will this have any affect on her policy?

My car was stolen and I want to make a claim on the insurance. I'm a named driver on my wife's car, so if I make a claim on my policy will this have any affect on her policy?

Is the head gasket on my Citroen ZX worth fixing?

The head gasket needs replacing on my 1996 Citroen ZX 1.4 petrol, 112,000 miles. Is it worth fixing?

I'm trying to track down my father's 1957 Morris Minor - how should I go about this?

My father owned a 1957 Morris Minor back in the 1970s. Whilst it is unlikely that it is a survivor, how can I find out if it is still around either as a runner or sitting somewhere as a potential "barn...

Do I have to show my insurer an invoice for my written off car for them to provide a settlement figure?

Someone crashed into me a few weeks ago and my insurance company have informed me that my car is a write-off. They are refusing to provide me with a settlement figure unless I forward them the invoice...

I'm going to replace my 2011 BMW X3 soon - should I bother claiming on my insurance for a bumper scrape?

I have owned a 2011 BMW X3 2.0 from new. It's now done 55,000 miles and is in excellent condition. I'm thinking of changing it later this year or early next. Now, after over 10 years of no claims (protected),...

What SUV/crossover will offer the most comfortable ride and best back support?

I want a new Crossover/SUV and it has to be a petrol automatic. I'm not concerned about handling or how fast it can go. I'm after a vehicle with the softest ride for someone who suffers significant back...