Mercedes-Benz GLC steering issues - is this common?

I have a 2016 Mercedes-Benz GLC on lease. When the steering is on full lock the car starts to crab and makes an awful noise. Mercedes says this is a characteristic of the car and that to solve the problem we should fit winter tyres. I asked if we bought the car in winter would it be fitted with winter tyres and they replied 'no'. The car was supposed to be a special treat for my wife who will be 40 in the New Year but she is unhappy with the steering and does not feel happy driving it. Where do we stand legally with regards to rejecting the car?

Asked on 23 December 2016 by AJ hashmi

Answered by Honest John
This is a consistent complaint about the GLC affecting a lot of owners. As a result, Mercedes has withdrawn the runflat tyre option on the grounds that the sidewalls are too still. It's an obvious design fault with the vehicle that so far Mercedes is refusing to admit to, but eventually the clamour from disgruntled customers will force the company to find and offer a cure, or buy all of the cars back: See: www.honestjohn.co.uk/carbycar/mercedes-benz/glc-co.../
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