Insurance mix up could cost me

I was recently involved in an accident and rang in to notify my insurance company. When they asked me for any convictions I notified them of one from 2009. It then became apparent that, according to them, I hadn't told them. I did, as I wrote a letter at the same time confirming a new address. My insurance premium went up by £700 and I didn't question it as i knew that both the conviction and change of address would have this impact.

Now they are saying I did not notify them, and I am under investigation. If I didn't notify them three years ago why would I admit to it now? And doesn't the insurance company have the responsibility of checking DVLA records? I am know unsure where this will leave me with regards to getting insurance in the future? And worried I am now going to be in serious trouble.

Asked on 28 January 2013 by winkles

Answered by Honest John
If you have the proof, use it. Even if you don't, you must escalate this to a higher level in the food chain at the insurer.
Similar questions
My partner had an accident with a German registered HGV in October 2015. My insurers, AXA, were given written statements and photographs at the time denying liability and empathised that the collision...
I had an accident on 10 October 2016. It was a foggy and wet morning, around 6:20am, and vision was around 100 - 150 metres. So I was using my front and back fog lights. A driver was tailgating me and...
I bumped another car when reversing at less than 5mph. I don't wish to go through my insurance company as the damage is very minor and I don't want it to affect my No Claims Bonus. I suggested I pay for...

Ask Honest John

Value my car