We had a no-fault accident - can we insist that our car is repaired at an approved repair firm? | Ask Honest John

We had a no-fault accident - can we insist that our car is repaired at an approved repair firm?

My son's car is a Hyundai Tucson. He was recently involved in an accident and the other driver has admitted total blame and responsibility for the repair. The other driver's insurance company has contacted my son to arrange the repair.
The Hyundai still has over two year's warranty left. In order to safeguard this warranty can my son insist that the repair is carried out by an approved Hyundai repair firm such as one connected with a main Hyundai dealer?

Asked on 7 May 2019 by Dave 68

Answered by Honest John

Your son has the legal right to choose who repairs his vehicle and how it is repaired. Do not let anyone tell you different.

Tags: insurance bodywork damage bodywork repairs

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