I can't drive my new car because the seats hurt too much - what can I do?

I have recently bought a new Mercedes C-Class Estate after a two-hour test drive in which I drove the car for three 20 minute sessions. The day after delivery I did two 90 minute journeys and was left in pain all day. Over the following 10 days I was left in pain for most of the day after a 15 minute drive to work. I can drive other cars with no problems and have swapped cars with my wife to stop further unnecessary pain. The dealership has been helpful - I've tried a GLC but have the same issue with the seats. Over the last year, I have driven a number of other cars with no problems, as well as flights and numerous chairs. Do I have any rights in consumer law? From my point of view the vehicle has a fault that can't be rectified by the dealership or manufacturer.

Asked on 16 January 2019 by Bill Bowler

Answered by Honest John
Then I think it's simply a matter of adjusting the seat correctly. The backrest should be slightly reclined to take some of the weight of your torso off the base of your spine and, if adjustable, the front of the seat squab should be raised slightly to support your thighs. Most cases of discomfort are from drivers adjusting their seats incorrectly.
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