Audi A1 steering ribbon failure, what are my rights?

We own a 2015 Audi A1 with less that 25,000 miles. The steering ribbon has failed and they want £1,000 for the repair, I have asked for a contribution from Audi UK as this should not have broken and is not a serviceable part. However, they have stated their three year warranty and that they will not contribute. Is there any legislation to protect against this kind of failure whereby the manufacturer should contribute towards repairs for component replacement for this kind of failure?

Asked on 28 June 2022 by David Peace

Answered by Dan Powell

The statute of limitations means you have rights for up to six years after buying the car (five years if you bought the car in Scotland).

Sometimes the dealer will make an application for a 'goodwill payment' from the manufacturer but in this instance it would probably be cheaper and quicker to find a good quality independent Audi specialist who will repair the car at a much lower cost than the franchised dealer. You can find an independent garage here: good-garage-guide.honestjohn.co.uk/

Tags: steering consumer rights

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